Zendesk to Jira Integration

Name: Zendesk to Jira Integration
Rating: 5 (5 reviews)
Author: Free N8N

Intermediate

20 nodes connected

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IntegrationsAutomationIssue TrackingJiraSupportZendesk

Automate the creation and updating of Jira issues from new Zendesk tickets and comments.

About This Workflow

This workflow integrates Zendesk with Jira to streamline issue management. When a new ticket is created in Zendesk, the workflow retrieves ticket details, checks if a corresponding Jira issue already exists, and then either creates a new Jira issue or adds a comment to an existing one. The Jira issue key is then added to the Zendesk ticket for cross-referencing.

Key Features

New Zendesk Ticket Trigger: Initiates the workflow upon receiving a new Zendesk ticket.
Ticket Retrieval: Fetches detailed information about the Zendesk ticket.
Jira Issue Check: Determines if a Jira issue associated with the Zendesk ticket already exists.
Jira Issue Creation: Creates a new Jira issue with a summary derived from the Zendesk ticket subject and a description linking back to the Zendesk ticket.
Jira Comment Addition: Adds the content of the Zendesk ticket comment to an existing Jira issue.
Zendesk Ticket Update: Updates the Zendesk ticket with the created Jira issue key.

How To Use

Configure Webhook: Set up the On new Zendesk ticket webhook to receive incoming Zendesk events. Ensure the webhook URL is registered in your Zendesk instance.
Configure Zendesk Nodes: Update the credentials for the Get ticket and Update ticket nodes with your Zendesk API details.
Configure Jira Nodes: Update the credentials for the Create issue and Create comment to existing issue nodes with your Jira API details. Configure the Project and Issue Type in the Create issue node.
Configure Determine Function: Ensure the ISSUE_KEY_FIELD_ID in the Determine node matches the custom field ID in your Zendesk instance that stores the Jira Issue Key.
Review IF Node Conditions: The IF node checks if a Jira issue key exists from the Determine node. Adjust as needed if your logic differs.
Execution: Trigger the workflow by creating a new ticket or adding a comment to an existing ticket in Zendesk.

Apps Used

Automation

Issue Tracking

Jira

Support

Zendesk

Workflow JSON

{
  "id": "f43746eb-00a9-4498-a2a5-244025bea362",
  "name": "Zendesk to Jira Integration",
  "nodes": 20,
  "category": "Integrations",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.