Zendesk Ticket to GitHub Issue
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Creates a GitHub issue from a new Zendesk ticket and links them.
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About This Workflow
Overview
This workflow automatically creates a GitHub issue when a new Zendesk ticket is received. It then links the Zendesk ticket to the newly created GitHub issue by adding the GitHub issue number to a custom field in Zendesk. If a GitHub issue already exists for a Zendesk ticket (indicated by a pre-existing GitHub Issue Number in Zendesk), it adds a comment to that existing issue instead of creating a new one. This ensures a seamless integration between customer support and development workflows.
Key Features
- Triggers on new Zendesk tickets.
- Creates new GitHub issues with ticket subject as title.
- Updates Zendesk ticket with the corresponding GitHub issue number.
- Adds comments to existing GitHub issues if they are already linked.
- Supports custom fields for issue linking.
How To Use
- Configure Webhook: Set up a webhook in Zendesk to send new ticket events to the n8n webhook URL.
- Set Up Credentials: Configure your Zendesk and GitHub API credentials in n8n.
- Customize Node Parameters:
- Zendesk
Get ticketnode: Ensure theidparameter correctly references the ticket ID from the incoming webhook. - Function Node (
Determine): AdjustISSUE_KEY_FIELD_IDto match the custom field ID in your Zendesk instance that stores the GitHub Issue Number. - GitHub
Create issuenode: Set theownerandrepositoryfor your GitHub project. Thetitlewill be dynamically populated from the Zendesk ticket subject. - Zendesk
Update ticketnode: Ensure theidparameter correctly references the ticket ID and that thecustomFieldsUiidmatches your GitHub Issue Number custom field ID in Zendesk. - GitHub
Create comment on existing issuenode: Ensureownerandrepositoryare set correctly. TheissueNumberwill be dynamically populated from theDeterminenode.
- Zendesk
Apps Used
Workflow JSON
{
"id": "ab2cee43-4b24-49e1-8ddc-ac2863dcda80",
"name": "Zendesk Ticket to GitHub Issue",
"nodes": 0,
"category": "Zendesk",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: ab2cee43-4b24...
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