Zendesk Unassigned Tickets to Slack Notification

Name: Zendesk Unassigned Tickets to Slack Notification
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Author: Free N8N

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Community Contributedautomationnotificationsslacksupportticketszendesk

Fetches unassigned Zendesk tickets and sends a summarized list to a Slack channel.

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About This Workflow

Overview

This workflow is designed to automatically monitor your Zendesk instance for unassigned tickets. It retrieves these tickets, formats their details (ID, status, subject, and direct link), and sends them as a concise message to a designated Slack channel. This helps ensure no unassigned tickets are missed.

Key Features

Fetches unassigned tickets from Zendesk.
Formats ticket information including ID, status, subject, and agent link.
Sends formatted notifications to a Slack channel.
Can be triggered manually or on a schedule (though scheduled trigger is commented out in provided snippet).
Includes basic error handling.

How To Use

Import the workflow into your n8n instance.
Configure the Zendesk API credentials.
Configure the Slack API credentials.
Set the channel parameter in the Slack node to your desired channel (e.g., 'jarvis-test').
Adjust the Zendesk query in the Zendesk node if needed (current query: 'assignee:none status<pending').
Manually execute the workflow or set up a Cron node for scheduled execution.

Apps Used

automation

notifications

slack

support

tickets

zendesk

Workflow JSON

{
  "id": "14d425cf-ea74-4176-960d-23b9223e8e28",
  "name": "Zendesk Unassigned Tickets to Slack Notification",
  "nodes": 0,
  "category": "Community Contributed",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.