Advanced AI Customer Service Automation with GPT, LangChain, and Smart Routing
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This workflow revolutionizes customer support by automating interactions through Telegram using advanced AI. It leverages GPT and LangChain for intelligent processing, including voice transcription, intent classification, and smart routing, ensuring efficient and personalized service.
About This Workflow
This n8n workflow provides a comprehensive, AI-powered solution for modern customer service. Initiating conversations via Telegram, it intelligently handles both text and voice inputs by transcribing audio into text. Utilizing a sophisticated LangChain-driven architecture, it employs multiple OpenAI GPT models for tasks like sentiment analysis, intent classification, and privacy detection. The system dynamically fetches information from a Google Docs knowledge base and Google Sheets for order details, maintaining context with Postgres chat memory. This allows for smart routing of queries and highly personalized, automated responses, significantly enhancing support efficiency.
Key Features
- Omnichannel Input: Seamlessly process customer queries from Telegram, supporting both text and voice messages.
- Advanced AI Processing: Leverage GPT and LangChain for real-time voice transcription, sentiment analysis, intent classification, and privacy screening.
- Intelligent Routing & Response: Automate responses and route complex queries using AI agents that interact with external tools like knowledge bases (Google Docs) and order databases (Google Sheets).
- Contextual Conversations: Maintain a persistent chat history with Postgres memory, enabling personalized and coherent interactions over time.
- Performance Monitoring: Log all historical chats and feedback to Google Sheets for continuous improvement and analytics.
How To Use
- Set up Telegram: Configure the Telegram Trigger and Telegram Send nodes with your bot token and chat IDs.
- Connect OpenAI/LangChain: Provide your OpenAI API key and ensure LangChain nodes are properly configured for text generation, transcription, and classification.
- Integrate External Tools: Link your Google Docs (for knowledge base) and Google Sheets (for order data and chat logs) credentials.
- Configure Classifiers: Customize the prompts for the
sentiment classifier,intent classifier, andprivacy classifierto match your business needs. - Adjust Routing Logic: Modify the
Thinknode andSwitchnode logic to define how different intents or sentiments should be handled or routed. - Deploy and Monitor: Activate the workflow to begin automating customer service interactions and monitor the Google Sheets logs for performance insights.
Apps Used
Workflow JSON
{
"id": "f83dd8bb-397f-4f3d-9ed5-7351e1c4c302",
"name": "Advanced AI Customer Service Automation with GPT, LangChain, and Smart Routing",
"nodes": 9,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: f83dd8bb-397f...
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