AI-Powered Business Agent for Telegram & WhatsApp
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Automate your customer interactions across Telegram and WhatsApp with this intelligent AI agent. It handles inquiries, retrieves customer history, and provides instant, personalized support, freeing up your team.
About This Workflow
Revolutionize your customer support with the AI Telegram & WhatsApp Business Agent. This robust n8n workflow seamlessly integrates OpenAI's intelligence with your Telegram bot and WhatsApp Business API, creating a 24/7 virtual assistant. It automatically ingests messages from both platforms, fetches relevant customer history from Google Sheets, crafts context-aware responses using AI, and delivers them instantly. Beyond just replying, it logs every conversation, updates customer records, and even intelligently escalates complex issues to your human support team when necessary, ensuring no customer query goes unanswered or mishandled.
Key Features
- Omnichannel Support: Interact with customers seamlessly on both Telegram and WhatsApp from a single automated system.
- Intelligent AI Assistant: Leverage OpenAI to generate context-rich, personalized responses based on real-time customer data.
- Customer History Integration: Automatically retrieve and utilize customer interaction history from Google Sheets for more informed AI conversations.
- Automated Escalation: Identify and flag complex queries for human agent intervention, ensuring critical issues are never missed.
- Comprehensive Logging & Analytics: Log all conversations and update customer records in Google Sheets for improved data analysis and service quality.
How To Use
- Configure Telegram Bot: Set up your Telegram Bot API token in the
Telegram Bottrigger node. - Integrate WhatsApp: Configure your WhatsApp Business API (or chosen provider's) webhook URL and API keys in the
WhatsApp Webhooktrigger andSend WhatsApp Messagenodes. - Connect Google Sheets: Provide credentials for Google Sheets nodes (
Get Customer History,Log Conversation,Update Customer Record) and specify your spreadsheet and sheet names. - Set up OpenAI: Enter your OpenAI API key and choose your preferred model in the
AI Business Assistantnode. - Customize Code Nodes: Adjust the
Normalize Message Data,Build AI Context, andProcess AI Responsecode nodes to fit your specific data structures and AI prompting needs. - Define Escalation Logic: Customize the
Check Escalation'If' node andNotify Support Teamnode to integrate with your internal team notification system (e.g., Slack, email).
Apps Used
Workflow JSON
{
"id": "c7cd3f0e-f875-4a72-8f48-1aefa2ef37ba",
"name": "AI-Powered Business Agent for Telegram & WhatsApp",
"nodes": 26,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: c7cd3f0e-f875...
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