AI Chatbot with Intelligent Human Handoff for Telegram
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This workflow empowers your Telegram chatbot with advanced AI capabilities and a robust human handoff system. It intelligently manages conversations, leveraging an LLM with memory, and seamlessly transfers complex user queries to human agents when needed, ensuring continuous support.
About This Workflow
Enhance your Telegram bot's intelligence and reliability with this comprehensive n8n workflow. It integrates an OpenAI Large Language Model (LLM) for dynamic, context-aware conversations, backed by Redis for persistent chat memory. The core feature is its smart human handoff mechanism: when the bot encounters a query requiring human expertise, it alerts a designated agent via Telegram with all necessary context, and keeps track of the interaction state (bot or human) in real-time. This ensures that users always receive the best possible support, whether automated or from a human expert, without losing context.
Key Features
- Intelligent AI Chatbot: Powered by an OpenAI LLM (e.g., GPT-4o-mini) for natural language understanding and generation.
- Persistent Chat Memory: Utilizes Redis to maintain conversation context across interactions, ensuring fluid user experiences.
- Seamless Human Handoff: Automatically transfers complex user inquiries to human agents via Telegram with rich contextual information.
- Real-time Interaction State Management: Dynamically switches between bot and human control using Redis, ensuring efficient routing.
- Human Agent Workflow Integration: Enables human agents to receive detailed handoff requests and return users to the bot, completing the loop.
How To Use
- Set up Telegram Bots: Ensure you have two Telegram bots: one for user interaction (
Telegram Trigger,Send Response) and one for the human agent handoff (Human Handoff using Send and Wait). Configure their credentials in n8n. - Configure Redis: Set up a Redis instance (local or remote) and connect it via n8n credentials. This is crucial for chat memory and interaction state management.
- OpenAI API Key: Provide your OpenAI API key in the
Modelnode's credentials to enable the LLM functionality. - Define Human Agent Chat ID: In the
Human Handoff using Send and Waitnode, replace='<human chat id>'with the actual chat ID of your designated human support channel or agent. - Subworkflow Integration (Optional but Recommended): The
Handoff Subworkflownode suggests modularity. If using, ensure this subworkflow (not provided in snippet) is configured to handle the initial handoff logic, summarizing the chat for the human agent. - Customize LLM Prompts: (Implied by
ModelandInformation Extractor) Further refine theModelandInformation Extractornodes with specific prompts or chains to suit your bot's personality and data extraction needs.
Apps Used
Workflow JSON
{
"id": "892f647f-e692-4725-902a-9065cbe6694d",
"name": "AI Chatbot with Intelligent Human Handoff for Telegram",
"nodes": 14,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 892f647f-e692...
About the Author
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Connecting CRM, Notion, and Slack to automate your life.
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