AI Chatbot with Seamless Human Handoff for Telegram
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This n8n workflow empowers you to build an intelligent Telegram chatbot that seamlessly blends AI automation with human agent intervention. It efficiently manages chat states, provides persistent memory, and ensures a smooth handoff experience for both users and support teams.
About This Workflow
Deploy a sophisticated AI chatbot on Telegram that knows when to call for human help. This workflow acts as the brain for your conversational AI, leveraging OpenAI for dynamic interactions and Redis for maintaining chat memory and tracking the user's interaction state (bot or human). When the AI encounters a complex query or a user explicitly requests support, the system intelligently triggers a handoff. It notifies a human agent via Telegram with crucial context, while simultaneously informing the user of the transfer. Agents can then engage directly and, once resolved, effortlessly return the user to the bot's automated flow, ensuring efficient customer service and streamlined operations.
Key Features
- Intelligent AI Chat: Powered by OpenAI's language models (
gpt-4o-mini) for natural, dynamic conversations. - Persistent Chat Memory: Utilizes Redis to remember past interactions, providing context for both AI and human agents.
- Seamless Human Handoff: Automatically transfers complex or sensitive queries to a human agent with all necessary user and session details.
- Dynamic State Management: Redis tracks whether a user is currently being handled by the bot or a human, ensuring smooth transitions.
- Agent Notification & Control: Notifies human agents on Telegram with a summary of the issue and provides an interactive button to return the user to the bot's control.
How To Use
- Configure Telegram Bots: Set up your Telegram Bot API credentials in the
Telegram Triggerand allTelegramnodes. - Connect to Redis: Provide your Redis credentials for the
Memory,Get Interaction State,Set Interaction to Human, andSet Interaction to Botnodes to enable chat memory and state management. - Integrate OpenAI: Input your OpenAI API key into the
Modelnode to power the AI's conversational capabilities. - Define Handoff Triggers: Customize the logic (e.g., using the
Information ExtractororSwitchnodes in your main bot workflow) that determines when to call theHandoff Subworkflownode. - Specify Human Agent Chat ID: In the
Human Handoff using Send and Waitnode, enter thechatIdof your dedicated human support channel or agent. - Customize Handoff Messages: Adjust the
messagecontent in theHuman Handoff using Send and Waitnode to provide relevant user and query details to your agents, and customize theSend Responsemessage for the end-user.
Apps Used
Workflow JSON
{
"id": "1f8ad8e1-f575-4951-a409-850e7983efa0",
"name": "AI Chatbot with Seamless Human Handoff for Telegram",
"nodes": 23,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1f8ad8e1-f575...
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