Automate Customer Feedback Analysis and Storage with AI
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Streamline your customer feedback process by automatically analyzing sentiment with AI and storing it in Google Sheets. This workflow captures feedback, sends it to OpenAI for analysis, and logs the results for easy review.
About This Workflow
This n8n workflow empowers you to efficiently manage customer feedback. It starts with a simple form where customers can submit their thoughts. Once submitted, the feedback is sent to OpenAI's powerful AI for sentiment analysis, categorizing it as positive, negative, or neutral. The original feedback, along with the AI-generated sentiment, is then automatically added to a designated Google Sheet. This integration allows for effortless tracking, analysis, and action on customer insights, helping you improve your products and services.
Leverage the power of automation to gain deeper understanding of your customer base and drive data-informed decisions.
Key Features
- Automated Sentiment Analysis: Utilize OpenAI to instantly gauge the emotional tone of customer feedback.
- Seamless Data Integration: Automatically append feedback and sentiment to your Google Sheets for organized storage.
- Customizable Feedback Form: Easily create or adapt a feedback form to capture essential customer details.
- Efficient Workflow Orchestration: n8n handles the entire process from form submission to data logging.
How To Use
- Connect Google Sheets: Authorize n8n to access your Google Sheets account and specify the target spreadsheet and sheet name.
- Connect OpenAI Account: Provide your OpenAI API key and organization ID to enable sentiment analysis.
- Configure Feedback Form: Customize the
n8n-nodes-base.formTriggernode, defining your form's title and fields (e.g., Name, Feedback, Category). - Set up OpenAI Prompt: In the
n8n-nodes-base.openAinode, craft a prompt that clearly instructs the AI on how to classify the sentiment of the feedback, referencing the form field containing the feedback. - Map Data to Google Sheets: In the
n8n-nodes-base.googleSheetsnode, map the fields from your form and thetextoutput from the OpenAI node to the appropriate columns in your Google Sheet (e.g., 'Customer Feedback', 'Sentiment'). - Merge and Append: The
n8n-nodes-base.mergenode combines the form data with the OpenAI sentiment, and then8n-nodes-base.googleSheetsnode appends this combined data to your sheet.
Apps Used
Workflow JSON
{
"id": "90e62160-2591-4a7d-b33f-d24864a99a60",
"name": "Automate Customer Feedback Analysis and Storage with AI",
"nodes": 10,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 90e62160-2591...
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