Automate Customer Support with AI-Powered Email Classification
detail.loadingPreview
Streamline your customer support by automatically classifying incoming emails using AI. This workflow fetches new support emails, categorizes them with advanced AI, logs the interactions in Google Sheets, and sends personalized auto-responses.
About This Workflow
This n8n workflow revolutionizes customer support management by leveraging the power of AI. It begins by monitoring your Gmail inbox for new support emails, specifically those tagged for attention. Once an email is detected, it's sent to a sophisticated AI model (GPT-3.5-turbo) trained to act as a premium streetwear brand's customer support specialist. The AI analyzes the message, determines its category (Complaint, Return, Exchange, Refund, General), identifies the customer's sentiment tone, and crafts a helpful, friendly reply. The entire interaction, including the original email details, AI-generated reply, category, and tone, is then meticulously logged in a dedicated Google Sheet for easy tracking and analysis. Finally, a personalized auto-response is sent back to the customer, ensuring timely engagement and a positive support experience. This workflow significantly reduces manual effort, improves response times, and provides valuable insights into customer needs.
Key Features
- Automated Email Fetching: Seamlessly retrieves new support emails from Gmail.
- AI-Powered Categorization: Intelligently classifies incoming requests into predefined categories (Complaint, Return, Exchange, Refund, General).
- Sentiment Analysis: Detects the emotional tone of customer messages (calm, happy, confused, nervous, angry, urgent).
- Intelligent Response Generation: Crafts helpful and friendly replies based on AI analysis.
- Comprehensive Logging: Records all support interactions, including sender, subject, AI reply, category, and tone, in Google Sheets.
- Automated Auto-Responses: Sends timely and personalized acknowledgments to customers.
How To Use
- Trigger Workflow: Manually start the workflow or set up a trigger based on your needs.
- Fetch New Support Email: Configure the Gmail node to connect to your support inbox. Set up labels to filter relevant emails (e.g., 'Support' label).
- AI Categorize Customer Request: In the OpenAI node, define the system prompt to guide the AI. Ensure the customer message is correctly passed using the
{{ $json["snippet"] }}variable. Specify the desired JSON output format includingreply,category, andtone. - Wait for AI Response: The 'Wait' node ensures the AI has sufficient time to process the request. Adjust the duration as needed.
- Prepare Data for Sheet Entry: Use the 'Set' node to parse the JSON output from the AI and extract the
reply,category, andtoneinto separate variables. - Log Request in Google Sheets: Connect to your Google Sheet. Map the extracted
tone,reply,category, and other relevant email details (from the 'Fetch New Support Email' node) to the appropriate columns. Configure thedocumentIdandsheetName. - Send Auto-Response to Customer: Configure the second Gmail node to send an automated reply. Use the extracted
replyfrom the 'Set' node as the message body and dynamically set the subject to 'RE:' followed by the original email subject.
Apps Used
Workflow JSON
{
"id": "6eb9e7a5-c8a5-4113-9d2b-9563072da4c2",
"name": "Automate Customer Support with AI-Powered Email Classification",
"nodes": 28,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 6eb9e7a5-c8a5...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
Statistics
Related Workflows
Discover more workflows you might like
Google Sheets to Icypeas: Automated Bulk Domain Scanning
This workflow streamlines the process of performing bulk domain scans by integrating your Google Sheets data directly with the Icypeas platform. Automate the submission of company names from your spreadsheet to Icypeas for comprehensive domain information, saving valuable time and effort.
Instant WooCommerce Order Notifications via Telegram
When a new order is placed on your WooCommerce store, instantly receive detailed notifications directly to your Telegram chat. Stay on top of your e-commerce operations with real-time alerts, including order specifics and a direct link to view the order.
On-Demand Microsoft SQL Query Execution
This workflow allows you to manually trigger and execute any SQL query against your Microsoft SQL Server database. Perfect for ad-hoc data lookups, administrative tasks, or quick tests, giving you direct control over your database operations.