Automate Customer Support with AI-Powered Email Management
detail.loadingPreview
Streamline your customer support by automatically classifying incoming emails, generating personalized AI responses, and managing your knowledge base. This workflow ensures prompt and efficient handling of customer inquiries.
About This Workflow
This n8n workflow revolutionizes customer support by leveraging AI to manage your inbox. It starts by monitoring your Gmail for new emails. An AI Email Classifier then intelligently categorizes each email as either a customer support request or something else. Based on this classification, a 'Switch' node routes the email. For support tickets, an AI Response Generator crafts personalized replies. The workflow also integrates with a Supabase Vector Store, using OpenAI Embeddings to create a knowledge base from documents. This allows the AI to access relevant information for more accurate and informed responses. Finally, it can draft responses in Gmail, ensuring your team stays on top of customer needs efficiently.
Key Features
- Intelligent Email Classification: Automatically sorts incoming emails into support or non-support categories using AI.
- AI-Powered Response Generation: Creates personalized and context-aware replies to customer inquiries.
- Dynamic Knowledge Base Management: Integrates with Supabase Vector Store and OpenAI Embeddings to build and utilize a searchable knowledge base from your documents.
- Automated Document Processing: Handles file uploads to Google Drive, extracts text, and updates the knowledge base.
- Seamless Gmail Integration: Monitors your inbox and can draft responses directly within Gmail.
How To Use
- Configure Gmail Trigger: Set up the 'Email Monitor' node to connect to your Gmail account and trigger on new emails.
- Set up AI Classification: Configure the 'AI Email Classifier' node with your OpenAI API key and prompt to define how emails are classified.
- Define Routing Logic: Adjust the 'Route Email' node's conditions to accurately direct emails based on the AI's classification output.
- Integrate Knowledge Base: Connect the 'OpenAI Chat Model', 'Embeddings OpenAI', and 'Supabase Vector Store' nodes. Configure credentials for OpenAI and Supabase. Load your documents using 'Default Data Loader' and process them with 'Recursive Character Text Splitter'.
- Configure AI Response Generation: Set up the 'AI Response Generator' and 'Vector Store Tool' nodes to utilize your knowledge base for generating responses.
- Link Response to Action: Connect the 'AI Response Generator' to the 'Create Draft' node to have responses drafted in Gmail. Ensure your Gmail API credentials are set up for the 'Create Draft' node.
Apps Used
Workflow JSON
{
"id": "c75e9d7d-2d70-4ab7-a2e8-e1a4218f887f",
"name": "Automate Customer Support with AI-Powered Email Management",
"nodes": 14,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: c75e9d7d-2d70...
About the Author
Free n8n Workflows Official
System Admin
The official repository for verified enterprise-grade workflows.
Statistics
Related Workflows
Discover more workflows you might like
Universal CSV to JSON API Converter
Effortlessly transform CSV data into structured JSON with this versatile n8n workflow. Integrate it into any application as a custom API endpoint, supporting various input methods including file uploads and raw text.
Instant WooCommerce Order Notifications via Telegram
When a new order is placed on your WooCommerce store, instantly receive detailed notifications directly to your Telegram chat. Stay on top of your e-commerce operations with real-time alerts, including order specifics and a direct link to view the order.
On-Demand Microsoft SQL Query Execution
This workflow allows you to manually trigger and execute any SQL query against your Microsoft SQL Server database. Perfect for ad-hoc data lookups, administrative tasks, or quick tests, giving you direct control over your database operations.