Automated AI Email Responder with Contextual Intelligence
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Streamline customer support with an intelligent AI that automatically responds to emails using your knowledge base. This workflow ensures consistent, accurate, and timely replies, freeing up your team for more complex issues.
About This Workflow
This n8n workflow revolutionizes customer email management by leveraging the power of AI and your existing data. It's designed to monitor your Gmail inbox for new incoming emails, intelligently extract key information, and craft personalized, context-aware responses. The AI agent, powered by OpenAI's GPT-4o-mini, consults a dedicated Google Sheet containing your FAQ and contextual information to provide accurate answers. Unanswered questions are flagged for human follow-up, ensuring no customer inquiry goes unaddressed. Crucially, all interactions, including the original email and the AI's response, are logged back into a Google Sheet for comprehensive tracking and analysis, creating a closed-loop system for efficient customer engagement.
Key Features
- Automated Email Monitoring: Continuously watches your Gmail inbox for new messages.
- AI-Powered Response Generation: Utilizes advanced AI (GPT-4o-mini) to understand and reply to customer queries.
- Contextual Knowledge Integration: Retrieves relevant information from a Google Sheet to provide accurate answers.
- Structured Output Parsing: Ensures AI responses are formatted correctly for seamless integration.
- Detailed Logging: Records all interactions, including original emails and AI responses, in a Google Sheet.
How To Use
- Connect Your Gmail: Authenticate with your Gmail account to enable email monitoring and sending.
- Prepare Your Knowledge Base: Create a Google Sheet with your frequently asked questions (FAQs) and relevant contextual information. Ensure the
sheetNameanddocumentIdin the 'Google Sheets Context Retrieval Tool' node are correctly configured. - Configure the AI Agent: Customize the
textparameter in the 'Reply Generator AI Agent' node to define the AI's persona, instructions, and desired output format. The providedjsonSchemaExamplein the 'Structured Output Parser' node should align with the AI's output. - Set Up Email Sending: Configure the 'Send Reply to User' node with your desired subject line and ensure it correctly pulls the AI's generated response.
- Define Logging Parameters: In the 'Log Inquiries + Response to Google Sheet' node, specify the columns and data you wish to log, such as timestamp, sender email, original message, and AI response.
Apps Used
Workflow JSON
{
"id": "44e5ab04-5353-4588-a315-65da65a52a71",
"name": "Automated AI Email Responder with Contextual Intelligence",
"nodes": 25,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 44e5ab04-5353...
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