Empower Your AI Agent with Human-Level Escalation
detail.loadingPreview
Seamlessly integrate human intervention into your AI workflows. This solution ensures no customer query goes unanswered, intelligently escalating complex or uncertain situations to human support for a comprehensive resolution.
About This Workflow
This n8n workflow, titled 'Ask a Human,' elegantly bridges the gap between AI automation and essential human oversight. It empowers your AI agent with the ability to recognize when it lacks sufficient information or confidence to answer a user's query. When such a scenario arises, it triggers a sub-workflow designed to either prompt the user for missing critical information (like an email address) or directly alert your support team via Slack. This ensures a robust and user-centric approach to automated support, maintaining a high level of customer satisfaction by never leaving a user hanging.
Key Features
- Intelligent Escalation: Automatically detects when the AI agent is unsure or lacks necessary data.
- Contextual Data Collection: Prompts users for missing information like email addresses when needed.
- Human Support Integration: Notifies your team via Slack for immediate assistance.
- Customizable Prompts: Easily configure messages for users and internal notifications.
- Memory Buffer: Maintains conversation context for more natural interactions.
How To Use
- Configure Credentials: Set up your Slack and OpenAI API credentials within n8n.
- Deploy the Main Workflow: The 'AI Agent' node uses the 'GPT4' model and the 'Window Buffer Memory' to manage conversation context.
- Define the 'Ask a Human' Tool: The 'Not sure?' node ('dont_know_tool') is configured to call this workflow when the AI agent needs to escalate.
- Set up the Sub-workflow: The 'Chat Trigger' initiates the sub-workflow. The 'Check if user has provided email' node determines the next action.
- Implement Escalation Logic: If no email is provided, the 'Prompt the user to provide an email' node sends a message. If an email is present, the 'Message Slack for help' node notifies your support channel, followed by a confirmation message from 'Confirm that we've messaged a human'.
- Test the Workflow: Use the 'Chat' node to simulate user interactions and observe the escalation process.
Apps Used
Workflow JSON
{
"id": "24dbce2f-b126-45da-b04f-5d22e9ed565d",
"name": "Empower Your AI Agent with Human-Level Escalation",
"nodes": 12,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 24dbce2f-b126...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
Statistics
Related Workflows
Discover more workflows you might like
Google Sheets to Icypeas: Automated Bulk Domain Scanning
This workflow streamlines the process of performing bulk domain scans by integrating your Google Sheets data directly with the Icypeas platform. Automate the submission of company names from your spreadsheet to Icypeas for comprehensive domain information, saving valuable time and effort.
Instant WooCommerce Order Notifications via Telegram
When a new order is placed on your WooCommerce store, instantly receive detailed notifications directly to your Telegram chat. Stay on top of your e-commerce operations with real-time alerts, including order specifics and a direct link to view the order.
On-Demand Microsoft SQL Query Execution
This workflow allows you to manually trigger and execute any SQL query against your Microsoft SQL Server database. Perfect for ad-hoc data lookups, administrative tasks, or quick tests, giving you direct control over your database operations.