Automate Linear Ticket Triage with AI-Powered Team Assignment
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Streamline your Linear workflow by automatically classifying and assigning tickets to the correct team using AI. This workflow ensures that new issues are correctly routed, saving your team valuable time and improving response efficiency.
About This Workflow
This n8n workflow revolutionizes how you manage incoming tickets in Linear. It triggers when a new issue is created, then intelligently filters for tickets that require classification based on specific criteria like description presence, state, and labels. Leveraging AI (implicitly through the Set team ID node's logic), it determines the most appropriate team to handle the issue. Once identified, the ticket is automatically updated with the correct team assignment. This automation eliminates manual triage, reduces the chance of tickets getting lost or misassigned, and ensures that your team can focus on resolving issues rather than organizing them. Customize team responsibilities and Slack notifications to perfectly fit your operational needs.
Key Features
- Automated Ticket Trigger: Instantly react to new issues created in your Linear board.
- Intelligent Filtering: Precisely identify tickets that need team assignment based on description, state, and labels.
- AI-Powered Team Assignment: Dynamically assigns tickets to the correct Linear team based on predefined responsibilities.
- Seamless Linear Updates: Automatically updates the assigned team directly within Linear.
- Customizable Team Definitions: Easily define and update team responsibilities and their corresponding Linear team names.
How To Use
- Connect Your Linear Account: Ensure your Linear credentials (API key or OAuth2) are properly configured in n8n.
- Configure the Linear Trigger: Adjust the
teamIdin theLinear Triggernode to match your primary team or the team responsible for initial intake. - Define Your Teams and Responsibilities: In the
Set me upnode, update theteamsvariable. Use the format[Teamname][Description/Areas of responsibility]. Crucially, ensure that theTeamnameexactly matches the team names in your Linear account. Also, update theslackChannelvariable to your preferred Slack channel for notifications. - Customize Filtering Logic: In the
Only tickets that need to be classifiednode, modify the conditions (description content, state ID, label IDs) to accurately reflect when a ticket requires manual team assignment in your workflow. - Review and Activate: Test the workflow thoroughly to ensure tickets are being routed as expected. Once satisfied, activate the workflow to automate your Linear ticket triage.
Apps Used
Workflow JSON
{
"id": "7fc213f1-1bbd-4205-aee8-3a66bdeeaafd",
"name": "Automate Linear Ticket Triage with AI-Powered Team Assignment",
"nodes": 22,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 7fc213f1-1bbd...
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