AI-Powered Customer Feedback Routing And Notification
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Automate the intake and intelligent routing of customer conversations using AI. This workflow summarizes client feedback, notifies relevant teams via Slack and WhatsApp, and dispatches detailed emails to specific departments based on AI-driven content analysis, ensuring efficient and accurate communication.
About This Workflow
Revolutionize your customer feedback process with this intelligent n8n workflow. It automatically captures client conversations via a webhook, then leverages advanced AI models (like GPT-4o-mini) to instantly summarize the content. The workflow immediately broadcasts these summaries to internal communication channels like Slack and WhatsApp for quick team awareness. Crucially, an AI Router Agent meticulously analyzes the full conversation to determine its core topic, whether it's related to product, invoicing, or travel. Based on this understanding, it precisely routes the original, detailed feedback to the correct department's email inbox (e.g., Support, Administration, Commercial), transforming raw data into actionable insights for the right teams.
Key Features
- AI-Powered Conversation Summarization: Automatically distills lengthy client conversations into concise 2-3 sentence summaries.
- Intelligent Feedback Routing: An LLM-driven Router Agent analyzes content and directs detailed feedback to the most appropriate internal department (e.g., Product, Admin, Commercial).
- Multi-Channel Notifications: Instantly sends conversation summaries to designated Slack channels and WhatsApp contacts for real-time team updates.
- Automated Email Dispatch: Delivers comprehensive client feedback, including the original conversation, directly to departmental inboxes via Gmail.
- Configurable Department Emails: Easily define and manage email addresses for various departments to ensure accurate routing.
How To Use
- Set up the Webhook Trigger: Configure the 'Webhook' node to receive your client conversation data, ensuring it includes fields like
Client Conversation,Client Email,Your Name, andWhatsApp Contact Number. - Configure Summarization: Connect the 'Summarization' node and verify its prompt accurately summarizes the incoming
Client Conversationdata. - Integrate Communication Channels:
- For 'Slack', set up your Slack OAuth2 credentials and specify the target
Channel IDwhere summaries should be posted. - For 'WhatsApp Business Cloud', configure your WhatsApp API credentials, provide the
PhoneNumberId, and map therecipientPhoneNumberfrom the webhook data.
- For 'Slack', set up your Slack OAuth2 credentials and specify the target
- Connect OpenAI: Ensure your 'OpenAI Chat Model' node has valid API credentials configured for the LLM powering the Router Agent.
- Define Routing Emails: Create a 'Set' node (or similar, if not already present, labeled 'Define routing emails') to hold key-value pairs for your department emails (e.g.,
Support Email,Administrative Email,Commercial Email). These values are referenced by the Router Agent. - Configure Router Agent: Connect the 'Router Agent' node to the 'Webhook'. Review its 'System Message' to ensure the decision-making logic aligns with your departmental routing rules and correctly references the email variables from your 'Define routing emails' node. The agent will dynamically generate email content for Gmail.
- Set up Gmail: Configure your 'Gmail' OAuth2 credentials. The
sendTo,subject, andmessagefields will be populated by the AI Agent's output via$fromAIexpressions.
Apps Used
Workflow JSON
{
"id": "26be438f-f9d5-4299-8479-090da87eeba4",
"name": "AI-Powered Customer Feedback Routing And Notification",
"nodes": 7,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 26be438f-f9d5...
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