AI-Powered Customer Support Agent
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Automate your customer support responses with this intelligent n8n workflow. It leverages an AI agent to analyze customer inquiries, summarize relevant documentation, and craft professional, concise replies, freeing up your human agents for complex issues.
About This Workflow
This powerful n8n workflow transforms your customer service operations by integrating an AI-powered support agent directly into your system. Designed to intelligently process incoming customer queries, it utilizes an advanced Large Language Model (LLM) via OpenRouter to generate helpful, context-aware responses. The workflow ensures consistency with predefined persona guidelines, including response length, tone, and specific instructions for common issues like proxy problems. It also classifies inquiries and manages ticket statuses, ensuring that while the AI handles routine questions, complex or sensitive cases are appropriately flagged for human intervention, optimizing response times and agent efficiency.
Key Features
- Intelligent AI Response Generation: Automatically crafts professional, concise, and context-aware customer support replies.
- Customizable AI Persona: Define the AI's tone, length constraints, and specific instructions for handling various customer inquiries.
- Smart Query Classification: Categorizes incoming customer messages (e.g., billing, fraud, advertisement) to ensure appropriate routing.
- Seamless LLM Integration: Leverages the OpenRouter platform for flexible access to powerful large language models like Deepseek.
- Automated Ticket Status Updates: Automatically marks tickets as 'pending' after AI interaction, streamlining human agent workflows.
How To Use
- Configure OpenRouter Credentials: Set up your OpenRouter API key in n8n credentials to allow the workflow to access the LLM.
- Customize AI Agent System Message: Edit the
AI Agentnode's "System Message" parameter to define your specific domain, desired AI persona, response constraints, and any unique handling instructions (e.g., for "proxy not working" issues). - Adjust Message Router (Optional): Modify the
Message routernode's conditions to match your specific categorization needs for incoming messages (e.g., add/remove categories like "billing" or "fraud"). - Integrate with Your Support System: Connect the workflow to your ticketing system (e.g., Zendesk, Freshdesk) to receive incoming queries and send the AI-generated responses.
- Review Output Format: Ensure the AI agent's JSON output structure (
ticket.comment.body,ticket.status) aligns with your target support system's API for seamless integration.
Apps Used
Workflow JSON
{
"id": "be82521e-2042-47e0-bb98-2511e93e19f9",
"name": "AI-Powered Customer Support Agent",
"nodes": 9,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: be82521e-2042...
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