AI-Powered FAQ Automation for Vtiger CRM with DeepSeek
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This n8n workflow intelligently automates the process of answering draft FAQs within your Vtiger CRM. It periodically fetches new draft questions, leverages DeepSeek AI to generate answers, and then updates your CRM by publishing the completed FAQs, significantly streamlining your knowledge base management.
About This Workflow
This powerful n8n workflow revolutionizes how you manage your Vtiger CRM's Frequently Asked Questions (FAQ) section. By running on a flexible schedule (defaulting to every minute), it proactively monitors for any newly drafted FAQs. Upon detection, it seamlessly integrates with DeepSeek's advanced Large Language Model (LLM) through LangChain to generate accurate and contextually relevant answers in plain text. Finally, it automatically updates the corresponding FAQ entry in Vtiger CRM, populating the answer field and marking the FAQ as 'Published'. This ensures your knowledge base is always up-to-date and reduces manual effort, accelerating content delivery for your customers or internal teams.
Key Features
- Automated FAQ Drafting: Periodically scans Vtiger CRM for new FAQ entries in 'Draft' status, ensuring no question is missed.
- Intelligent AI Answering: Utilizes DeepSeek's powerful LLM via LangChain to generate high-quality, plain-text answers from raw questions.
- Direct CRM Update: Automatically updates the FAQ record in Vtiger with the AI-generated answer and changes its status to 'Published'.
- Scheduled Execution: Configurable trigger to run the automation at desired intervals (e.g., every minute) for continuous monitoring.
- Conditional Processing: Ensures the workflow only proceeds if a draft FAQ is successfully found, preventing unnecessary AI calls.
How To Use
- Install Vtiger Community Node: If self-hosting n8n, go to
Settings->Community Nodes, clickInstall Node, and entern8n-nodes-vtiger-crm. - Configure Vtiger CRM Credentials: Set up your Vtiger CRM API credentials for both
Vtigernodes. This typically involves API access keys and URL. - Configure DeepSeek AI Credentials: Set up your DeepSeek API credentials for the
DeepSeek Chat Modelnode. - Review FAQ Query: In the first
Vtigernode, ensure thequery_fieldselect * from Faq where faqstatus='Draft' order by id desc limit 1;matches your Vtiger FAQ module structure if custom fields are used. - Adjust Schedule (Optional): Modify the
Schedule Trigger Every n Minutesnode to change how frequently the workflow checks for new FAQs. - Activate Workflow: Enable the workflow to start automating your FAQ answering process.
Apps Used
Workflow JSON
{
"id": "ff0edd02-0f28-4174-a57a-9eabffc2c4f4",
"name": "AI-Powered FAQ Automation for Vtiger CRM with DeepSeek",
"nodes": 13,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: ff0edd02-0f28...
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