AI-Powered Linear Issue Triage & Routing
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Automate the critical first step of issue management by letting AI intelligently classify and route Linear tickets to the correct team. This workflow eliminates manual triage, ensuring issues land with the right experts faster, and keeps your team informed via Slack.
About This Workflow
Manual issue triage in Linear can be a bottleneck, leading to delays and misassigned tickets. This n8n workflow revolutionizes the process by integrating OpenAI's powerful AI capabilities directly into your issue management. When a new Linear issue meets your defined criteria (e.g., description filled, specific label), the AI analyzes its content and automatically assigns it to the most relevant team based on your custom team definitions and responsibilities. It dramatically reduces the time spent on initial classification, improves accuracy, and ensures your development or product teams can focus on what matters most. Real-time Slack notifications keep everyone in the loop, flagging successful assignments or issues needing a human touch.
Key Features
- AI-Powered Classification: Leverage OpenAI to intelligently read Linear issue descriptions and assign tickets to the most appropriate team.
- Automated Linear Routing: Automatically update the assigned team for issues directly within Linear, streamlining your workflow.
- Configurable Triage Rules: Define precise conditions (e.g., description content, specific labels, issue states) for which tickets undergo AI classification.
- Customizable Team Definitions: Easily configure your teams and their areas of responsibility within the workflow to tailor AI assignments.
- Real-time Slack Notifications: Get instant alerts in Slack when a ticket is assigned, or if the AI couldn't classify it, prompting manual review.
How To Use
- Set up Credentials: Obtain and add your Linear API Key (or OAuth2) and OpenAI API Key credentials in n8n.
- Configure Linear Trigger: In the
Linear Triggernode, select the Linear team you wish to monitor for new issues. - Define Teams and Channel: In the
Set me upnode, customize the list of your development teams and their areas of responsibility. Ensure team names match exactly with your Linear team names. Also, update theslackChannelvariable to your desired Slack notification channel. - Refine Filter Conditions (Optional): Adjust the conditions in the
Only tickets that need to be classifiedfilter node to control which specific tickets the AI should process (e.g., only tickets with a 'Needs Triage' label or certain states). - Activate Workflow: Once configured, activate the workflow to begin automatic AI-powered ticket triage.
Apps Used
Workflow JSON
{
"id": "71b595b4-d280-48d4-95a9-14a6f7c4d042",
"name": "AI-Powered Linear Issue Triage & Routing",
"nodes": 13,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 71b595b4-d280...
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