Automate Support Ticket Creation from Outlook to Jira with AI Triaging
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Streamline your support operations by automatically converting incoming Outlook support emails into Jira issues. This workflow leverages AI to intelligently triage, prioritize, and summarize tickets, saving your team valuable time.
About This Workflow
This n8n template provides a robust solution for automating your support ticket management process. It seamlessly integrates your Microsoft Outlook inbox with Jira, ensuring that every support request is captured and acted upon efficiently. The workflow is triggered on a schedule, fetching recent emails from a designated support inbox. It then intelligently filters out duplicates, converts email content for optimal AI processing, and utilizes an AI model to automatically categorize, prioritize, and generate a concise summary and description for each ticket. Finally, these AI-generated insights are used to create a new issue in Jira, ready for your team to address. This template is ideal for organizations looking to enhance their support responsiveness and operational efficiency.
Key Features
- Automated Email to Ticket Conversion: Automatically transform support emails into actionable Jira issues.
- Intelligent AI Triaging: Leverage AI to categorize, prioritize, and summarize incoming support requests.
- Duplicate Prevention: Ensures each support email is processed only once, preventing redundant tickets.
- Seamless Integration: Connects Microsoft Outlook and Jira for a unified support workflow.
- Customizable AI Prompts: Easily adjust AI parameters for specific labeling and prioritization needs.
How To Use
- Configure Outlook Trigger: Ensure your Outlook node is connected to a shared inbox designated for support requests. Adjust the schedule trigger to your desired frequency (e.g., hourly).
- Set up AI Model: Connect your OpenAI account and configure the
OpenAI Chat Modelnode. Review and adjust the schema within theStructured Output Parsernode to match your desired ticket attributes (labels, priority, summary, description). - Integrate with Jira: Connect your Jira account and configure the
Create Issuenode. Map the AI-generated output (summary, description, labels, priority) to the corresponding Jira issue fields. Specify your Jira project and issue type. - Refine Filters (Optional): If your Outlook inbox receives non-support emails, consider adding additional filtering logic before the AI processing step.
Apps Used
Workflow JSON
{
"id": "e36e014a-8ce5-4e4c-a3d8-892176f06c4f",
"name": "Automate Support Ticket Creation from Outlook to Jira with AI Triaging",
"nodes": 8,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: e36e014a-8ce5...
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