AI-Powered Reservation Reminder Calls with Twilio
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Automate personalized reservation reminder calls to your customers using AI and Twilio. This workflow fetches daily bookings from Google Sheets, generates a friendly, human-like reminder message for each, and places an automated phone call. Reduce no-shows and enhance customer experience effortlessly.
About This Workflow
This powerful n8n workflow revolutionizes how businesses, especially restaurants, manage their daily reservations. By combining the flexibility of Google Sheets for booking data, the intelligence of AI (via a Langchain agent) to craft natural-sounding reminder messages, and the reliability of Twilio for automated voice calls, it ensures customers are always informed. The system automatically fetches today's uncalled reservations, composes a personalized message with details like name, time, and party size, and then dials each customer. Post-call, it updates the Google Sheet, preventing duplicate contacts. This not only significantly reduces no-show rates but also frees up staff time, allowing them to focus on in-house operations and provide a superior customer experience through proactive communication. Easily adaptable for various venues and booking systems.
Key Features
- Scheduled Daily Reminders: Automatically triggers at a set time each day to fetch and process current day's reservations.
- Dynamic Reservation Fetching: Integrates with Google Sheets to retrieve upcoming bookings, filtering by date and call status.
- AI-Powered Message Generation: Utilizes a Langchain AI agent to create personalized, polite, and friendly phone call scripts based on reservation details.
- Automated Twilio Voice Calls: Places outbound calls to customers, delivering the AI-generated message using text-to-speech technology.
- Duplicate Call Prevention: Updates Google Sheet records to mark reservations as 'called,' ensuring each customer receives only one reminder.
How To Use
- Set Up Twilio: Register for a Twilio account, purchase a phone number, set the text-to-speech language (e.g., Italian), and configure geo-permissions in your Twilio console.
- Configure Twilio Node: In the 'Make a call' node, set your Twilio credentials and ensure the 'From' field contains your purchased Twilio phone number.
- Prepare Google Sheet: Clone the provided Google Sheet template for 'Booking appointments'. Ensure the 'PHONE' column contains international phone numbers without the '+' prefix.
- Connect Google Sheets Node: Link the 'Get daily reservations' and 'Update reservation' nodes to your Google Sheets credentials and select your cloned booking spreadsheet.
- Customize AI Agent (Optional): Adjust the 'Secretary Agent' system message to fit your specific business context or desired tone for the reminder calls.
Apps Used
Workflow JSON
{
"id": "b2b2c94f-2706-4f61-9c18-7a2cdeaf3bfb",
"name": "AI-Powered Reservation Reminder Calls with Twilio",
"nodes": 16,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: b2b2c94f-2706...
About the Author
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