Automate Support Ticket Triaging with AI and Linear.App
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Streamline your support operations by automatically triaging incoming emails. This workflow uses AI to categorize, prioritize, and summarize support requests, then creates actionable issues in Linear.App.
About This Workflow
Tired of manually sorting through support emails and assigning them to the right teams? This n8n template automates that tedious process. It intelligently monitors your support inbox, leverages the power of AI (specifically GPT-4o-mini) to understand the context of each message, and structures that information into a clear ticket. With AI-driven categorization, prioritization, and summarization, you can ensure that every support request is promptly and accurately triaged. The workflow then seamlessly integrates with Linear.App to create new issues, ready for your team to tackle. This significantly reduces response times and improves overall support efficiency, allowing your team to focus on resolving issues rather than managing them.
Key Features
- Automated Inbox Monitoring: Continuously watches a designated Gmail inbox for new support emails.
- AI-Powered Triaging: Utilizes OpenAI's GPT-4o-mini to automatically label, prioritize, and summarize incoming support requests.
- Structured Output: Generates well-defined ticket summaries and descriptions based on AI analysis.
- Seamless Issue Creation: Automatically creates issues in Linear.App with all the essential triaged information.
- Duplicate Prevention: Ensures each support email is processed only once, preventing redundant tasks.
How To Use
- Connect your Gmail Account: Authorize n8n to access your support email inbox (ensure it's dedicated to support requests for optimal results).
- Configure OpenAI Credentials: Set up your OpenAI API key within n8n for AI processing.
- Set Up Linear.App Integration: Configure your Linear.App credentials and ensure the target project is selected.
- Customize AI Prompts (Optional): Adjust the system prompt in the 'Generate Issue From Support Request' node to refine labeling, prioritization rules, and summary/description guidelines.
- Define Schedule Trigger: Set the 'Schedule Trigger' node to run at your desired frequency (e.g., hourly) to check for new emails.
- Review and Enable: Thoroughly review the workflow connections and parameters before activating it.
Apps Used
Workflow JSON
{
"id": "273b5cb9-9414-4d13-a4f4-e3aea6dfcde8",
"name": "Automate Support Ticket Triaging with AI and Linear.App",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 273b5cb9-9414...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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