Automate Customer Review Sentiment Analysis with AI
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Effortlessly analyze the sentiment of your customer reviews using AI. This n8n workflow connects to Google Sheets, leverages OpenAI for intelligent analysis, and updates your sheet with sentiment classifications, saving you valuable time.
About This Workflow
Gain instant insights into customer feedback with this powerful n8n workflow designed for automated sentiment analysis. The 'Sentiment Analyzer' workflow seamlessly integrates with Google Sheets to read your customer reviews, then utilizes the advanced capabilities of OpenAI's GPT-4o-mini model to accurately determine the sentiment of each review (Positive, Neutral, or Negative). The results are automatically written back into a dedicated 'Sentiment' column in your Google Sheet, providing a clear and actionable overview of customer opinions. This workflow is ideal for businesses looking to quickly understand customer satisfaction, identify trends, and respond proactively to feedback without manual intervention.
Key Features
- Automated Sentiment Classification: Instantly categorize customer reviews as Positive, Neutral, or Negative.
- Seamless Google Sheets Integration: Reads reviews from your designated spreadsheet and writes sentiment results back.
- AI-Powered Analysis: Leverages OpenAI's powerful language models for accurate and nuanced sentiment detection.
- Customizable AI Model: Easily switch between cost-effective
gpt-4o-miniand higher-accuracygpt-4omodels. - Actionable Insights: Quickly understand customer reception and identify areas for improvement.
How To Use
- Set up your Google Sheet: Ensure you have columns for 'Review title' and 'Review text'. Create a new column named 'Sentiment' where the results will be populated.
- Configure Google Sheets Node: In the 'Select Google Sheet' node, replace
REPLACE_WITH_YOUR_GOOGLE_SHEETS_IDwith your actual Google Sheet ID. Select the correct sheet name. - Configure OpenAI Node: In the 'OpenAI Chat Model' node, add your OpenAI API credentials. The model is set to
gpt-4o-miniby default, but you can change it togpt-4ofor potentially higher accuracy. - Configure Gmail Node (Optional): If you wish to receive email notifications, configure the 'Configure Gmail' node with your OAuth2 credentials and update the recipient email address.
- Run the Workflow: Trigger the workflow manually by clicking 'Test workflow' or schedule it for regular execution.
Apps Used
Workflow JSON
{
"id": "4e50c5da-0968-47d3-b3c0-18d48a72cc18",
"name": "Automate Customer Review Sentiment Analysis with AI",
"nodes": 25,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 4e50c5da-0968...
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