AI-Powered WhatsApp Customer Support Assistant
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This n8n workflow deploys an AI customer support assistant accessible directly via WhatsApp. It intelligently browses your company's website to answer customer queries in real-time, providing instant, accurate information without human intervention. Ideal for any business looking to automate its front-line customer service.
About This Workflow
This robust n8n workflow transforms your customer support by integrating an AI agent directly with WhatsApp. Leveraging a LangChain-powered AI, it intelligently navigates your company's website using dedicated list_links and get_page tools. The AI processes customer inquiries, extracts relevant information from your site, and delivers concise, friendly answers tailored to your brand. It's designed to handle a wide range of questions, from product details and pricing to shipping and policy information, ensuring quick and consistent responses around the clock. The workflow also includes crucial WhatsApp 24-hour window management and response cleaning for an optimal user experience.
Key Features
- WhatsApp Integration: Engage customers directly on their preferred messaging platform, providing seamless communication.
- AI-Powered Website Browsing: Utilizes advanced AI (GPT-4o-mini via LangChain) to autonomously navigate and extract information from your company's website.
- Real-time Customer Support: Provides instant, 24/7 answers to customer queries by accessing up-to-date information directly from your web pages.
- Customizable Brand Voice: Configure the AI's system message to ensure replies match your company's specific tone and persona.
- Smart Information Retrieval: Employs a strategic search methodology to efficiently find answers, quoting exact wording for critical details like prices and policies.
- WhatsApp 24-hour Window Management: Includes built-in logic to manage replies within WhatsApp's customer service window, ensuring compliance and effective communication.
How To Use
- WhatsApp Trigger: Connect your WhatsApp Business Account credentials to the
WhatsApp Triggernode to enable incoming messages. - OpenAI Chat Model: Select your desired GPT model (e.g.,
gpt-4o-mini) and link your OpenAI API credentials to theOpenAI Chat Modelnode. - AI Agent Configuration: In the
AI Agentnode's parameters, update thesystemMessageby replacing[Company Name]andhttps://www.your-company-url.comwith your business's specific details and website URL. - Tool Webhooks: Ensure the
list_linksandget_pageTool HTTP Requestnodes have the correctauth-tokenvalues configured as per the setup guide for your external webhook services. The webhook URLs are typically pre-configured. - Activate Workflow: Once configured, activate the workflow to start processing incoming WhatsApp messages and provide automated, AI-driven customer support.
Apps Used
Workflow JSON
{
"id": "1cc1f475-2d9e-496b-a20c-dc649a8b5225",
"name": "AI-Powered WhatsApp Customer Support Assistant",
"nodes": 25,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1cc1f475-2d9e...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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