Automate Call Data Analysis and Storage with n8n
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Streamline your call data management by automatically extracting, analyzing, and storing call details. This workflow leverages n8n to capture call information, derive insights, and organize it efficiently in Airtable for easy access and further processing.
About This Workflow
This n8n workflow is designed to automate the capture and analysis of call data, seamlessly integrating with your existing systems. Upon receiving call information via a webhook, it meticulously extracts key details such as call ID, timestamps, duration, and transcript. Advanced analysis is performed to generate a concise summary and determine user sentiment. Finally, all processed data is structured and stored in an Airtable base, creating a centralized and queryable repository of your call intelligence. This empowers businesses to gain deeper insights into customer interactions, improve service quality, and make data-driven decisions.
Key Features
- Real-time Data Ingestion: Capture call data as it happens using a webhook.
- Comprehensive Data Extraction: Automatically pull call IDs, timestamps, durations, transcripts, and costs.
- Intelligent Call Analysis: Derives call summaries and user sentiment from conversation data.
- Automated Data Synchronization: Seamlessly push analyzed call data into Airtable for organized storage.
- Flexible Field Mapping: Customizable mapping of extracted data to Airtable fields.
How To Use
- Configure the Webhook Node: Set up the
Webhooknode to listen for incoming call data by defining a unique path (e.g., 'poc-retell-analysis') and HTTP method (POST). - Map and Transform Data: Utilize the
Set fields to exportnode to extract and format specific data points from the webhook payload. This includes Call ID, Start/End Datetimes (formatted to ISO strings), Duration, Transcript, Call Summary, User Sentiment, Phone Number, and Total Cost. - Connect to Airtable: Configure the
Save to Airtablenode by selecting your Airtable base ('Retell sample') and table ('Transcripts'). - Map Fields to Airtable Columns: In the Airtable node, meticulously map the output fields from the 'Set fields to export' node to their corresponding columns in your Airtable 'Transcripts' table (e.g., 'Call ID' to 'Call ID', 'Transcript' to 'Transcript').
- Activate and Test: Save and activate your n8n workflow. Trigger a call that sends data to your webhook URL to test the automation and verify data is appearing correctly in Airtable.
Apps Used
Workflow JSON
{
"id": "1b32f749-3eb3-4795-8f70-86dfcc0ed4ff",
"name": "Automate Call Data Analysis and Storage with n8n",
"nodes": 18,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1b32f749-3eb3...
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