Automate Customer Feedback Analysis and Organization
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Streamline your customer feedback process by automatically analyzing sentiment with OpenAI and organizing the results in Google Sheets. This workflow captures feedback, extracts insights, and stores them for easy review and action.
About This Workflow
This n8n workflow is designed to automate the collection, analysis, and storage of customer feedback. It begins with a user-friendly form that captures essential customer details and their feedback. Upon submission, the feedback is sent to OpenAI for sophisticated sentiment analysis, allowing you to quickly gauge customer sentiment. The original feedback, along with the AI-generated sentiment, is then seamlessly integrated and appended to a Google Sheet, providing a centralized and organized repository of customer insights. This empowers businesses to understand their customers better, identify trends, and respond more effectively to feedback.
Key Features
- Automated Sentiment Analysis: Leverages OpenAI to classify the sentiment of customer feedback, providing immediate insights.
- Seamless Google Sheets Integration: Automatically appends analyzed feedback and original submission data to a designated Google Sheet.
- User-Friendly Feedback Form: Includes a pre-built form for easy customer input, capturing name, contact, feedback category, and the feedback itself.
- Data Consolidation: Merges form data with OpenAI sentiment analysis results for a comprehensive view.
- Customizable Spreadsheet: Easily map form fields to specific columns in your Google Sheet for tailored organization.
How To Use
- Connect Google Sheets: Authenticate your Google Sheets account within n8n and specify your target spreadsheet and sheet name (e.g.,
CustomerFeedbackandSheet1). - Connect OpenAI: Set up your OpenAI credentials by providing your API key and Organization ID.
- Configure Form Trigger: Customize the
Customer Feedbackform by adding or modifying fields as needed. Ensure theWhat is your feedback about?field is a dropdown and the feedback text field is correctly captured. - Define Google Sheets Columns: In the
Add customer feedback to Google Sheetsnode, map the form fields ({{ $json['Name'] }},{{ $json['Your feedback'] }}, etc.) and the OpenAI sentiment analysis result ({{ $json.text }}) to your desired Google Sheet columns. - Set OpenAI Prompt: In the
Classify feedback with OpenAInode, ensure the prompt accurately instructs OpenAI to analyze the sentiment of the feedback provided by the form ({{ $json['Your feedback'] }}). - Activate Workflow: Once configured, activate the workflow to start collecting and analyzing customer feedback.
Apps Used
Workflow JSON
{
"id": "62700ea9-49b9-48a0-af60-cc38abbb6166",
"name": "Automate Customer Feedback Analysis and Organization",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 62700ea9-49b9...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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