Automate Customer Service with WhatsApp Business Cloud and Asana
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Streamline customer service by automatically responding to form submissions via WhatsApp and creating tasks in Asana.
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About This Workflow
Overview
This workflow automates customer service by leveraging a n8n form trigger to capture customer inquiries. Upon submission, it automatically sends a confirmation message via WhatsApp Business Cloud and creates a new task in Asana for follow-up. This ensures no customer query goes unanswered and provides a structured way to manage support tickets.
Key Features
- Real-time customer inquiry capture via n8n form.
- Automated WhatsApp confirmation messages to customers.
- Automatic creation of support tickets in Asana.
- Flexible and customizable for various customer service needs.
How To Use
- Set up the n8n Form Trigger: Configure your form fields (Name, Phone Number, Problem) or integrate with external form services.
- Configure WhatsApp Business Cloud Node: Add your WhatsApp Business Cloud credentials and replace the placeholder phone number.
- Configure Asana Node: Add your Asana credentials and replace the placeholder workspace ID.
- Customize Messages and Task Details: Adjust the text body for WhatsApp messages and the task notes in Asana as per your requirements.
- Activate the workflow.
Apps Used
Workflow JSON
{
"id": "9e9a2a4f-a652-4ec5-bfe1-77d252c0d712",
"name": "Automate Customer Service with WhatsApp Business Cloud and Asana",
"nodes": 0,
"category": "Customer Service Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 9e9a2a4f-a652...
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