Automate Feedback Analysis and Action with Typeform, Google Cloud NLP, and Integrations
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This workflow automatically captures Typeform submissions, analyzes the sentiment of feedback using Google Cloud Natural Language, and then intelligently routes the feedback to Notion, Slack, or Trello based on sentiment. Streamline your feedback management and ensure timely action on customer insights.
About This Workflow
This powerful workflow leverages n8n to create a seamless feedback management system. It begins by triggering on new submissions from a Typeform. The collected feedback is then sent to Google Cloud Natural Language for sentiment analysis. Based on the sentiment score, the workflow branches: positive feedback can be logged in Notion and announced in Slack, while feedback that requires attention or further action can be automatically converted into a Trello card. This ensures that valuable customer insights are captured, understood, and acted upon efficiently, improving customer satisfaction and product development.
Key Features
- Automated Feedback Collection: Seamlessly integrates with Typeform to capture user responses.
- Intelligent Sentiment Analysis: Utilizes Google Cloud Natural Language to gauge the emotional tone of feedback.
- Conditional Routing: Dynamically directs feedback to different platforms based on sentiment score.
- Centralized Knowledge Base: Logs feedback and customer details in Notion for easy access and organization.
- Real-time Alerts: Notifies teams via Slack for immediate awareness of feedback, especially positive mentions.
- Actionable Task Creation: Automatically creates Trello cards for feedback requiring further investigation or action.
How To Use
- Set up Typeform Trigger: Connect your Typeform account and select the specific form you want to monitor.
- Configure Google Cloud Natural Language: Authenticate with your Google Cloud credentials and map the feedback field from Typeform to the 'content' parameter.
- Define Sentiment Threshold: In the 'IF' node, set the 'value1' to the sentiment score from the Google Cloud Natural Language node and choose the 'operation' (e.g., 'larger') to define your positive feedback threshold.
- Configure Notion Integration: For positive feedback, connect your Notion account and specify the database where you want to store feedback. Map the relevant fields from Typeform.
- Configure Slack Notification: For positive feedback, connect your Slack account and set the channel and message content to notify your team.
- Configure Trello Integration: For feedback that doesn't meet the positive threshold (or for a separate branch for negative feedback), connect your Trello account, specify the list ID, and map the feedback and user details to the card name and description.
Apps Used
Workflow JSON
{
"id": "060dd08d-0834-44f3-b6cf-1ae2ba020e7b",
"name": "Automate Feedback Analysis and Action with Typeform, Google Cloud NLP, and Integrations",
"nodes": 23,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 060dd08d-0834...
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