Automate Feedback Analysis and Action with Typeform, Google NLP, and More
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This workflow automatically analyzes customer feedback submitted via Typeform, leverages Google Cloud Natural Language to gauge sentiment, and then takes action by logging feedback in Notion, sending alerts to Slack, and creating Trello cards for follow-up. Streamline your feedback loop and ensure no valuable insight is missed.
About This Workflow
This powerful n8n workflow transforms raw customer feedback into actionable insights. It begins by triggering on new submissions from your Typeform. The feedback text is then sent to Google Cloud Natural Language for sentiment analysis, assigning a score to gauge positivity or negativity. Based on this sentiment score, the workflow intelligently routes the information. Positive or neutral feedback is logged as a new page in your Notion database, preserving valuable suggestions. Simultaneously, negative feedback triggers a notification in Slack for immediate attention, ensuring prompt customer service. Furthermore, all feedback, regardless of sentiment, can be used to create a Trello card, allowing for structured task management and follow-up on suggestions or issues. This end-to-end automation saves time, improves responsiveness, and enhances your customer feedback management process.
Key Features
- Real-time Feedback Ingestion: Automatically captures feedback submitted through Typeform.
- AI-Powered Sentiment Analysis: Utilizes Google Cloud Natural Language to understand the emotional tone of feedback.
- Intelligent Workflow Routing: Branches actions based on sentiment score for tailored responses.
- Seamless Data Logging: Stores feedback and sentiment in Notion for easy reference.
- Instant Notifications: Alerts teams via Slack for urgent feedback.
- Actionable Task Creation: Generates Trello cards for tracking and follow-up.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and specify the
formIdof the survey you want to monitor. - Set up Google Cloud Natural Language: Authenticate your Google Cloud credentials and ensure the 'Any suggestions for us?' field from Typeform is mapped to the
contentparameter. This node will provide the sentiment score. - Define IF condition: Set the
value1in the 'number' conditions to the sentimentscorefrom the Google Cloud Natural Language node. Use 'larger' to trigger specific actions for positive feedback. - Connect Notion: Authenticate your Notion account. Map the 'Name' and 'Any suggestions for us?' fields from the Typeform Trigger to the appropriate 'Name' (title) and 'Feedback' (rich_text) properties in your Notion database. Specify your
databaseId. - Configure Slack: Authenticate your Slack account. Set the desired
channelfor notifications. Populate thetextandtitlefields of the attachments with relevant data from Typeform and the sentiment score. - Set up Trello: Authenticate your Trello account. Specify the
listIdwhere new cards should be created. Customize thenameanddescriptionof the card using feedback, user name, and sentiment score.
Apps Used
Workflow JSON
{
"id": "8172440e-9a6f-4543-a161-f2a1b63838ad",
"name": "Automate Feedback Analysis and Action with Typeform, Google NLP, and More",
"nodes": 26,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 8172440e-9a6f...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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