Automate Feedback Analysis and Action with Typeform, Google NLP, and Productivity Tools
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Streamline your customer feedback process. This automation captures Typeform responses, analyzes sentiment using Google Cloud Natural Language, and intelligently routes feedback to Notion, Slack, or Trello based on positivity.
About This Workflow
Transform raw customer feedback into actionable insights and streamlined workflows. This n8n automation begins by triggering on new Typeform submissions. It then leverages the power of Google Cloud Natural Language to analyze the sentiment of open-ended responses. Based on the sentiment score, the workflow intelligently routes positive feedback to your Notion workspace for organized record-keeping and a Slack notification for immediate awareness. Negative or neutral feedback is channeled into Trello, creating a dedicated task for review and follow-up. This solution provides a robust way to manage customer input, identify trends, and ensure prompt action on valuable feedback.
Key Features
- Real-time Feedback Capture: Automatically ingest responses from Typeform.
- AI-Powered Sentiment Analysis: Understand the emotional tone of customer feedback with Google Cloud Natural Language.
- Intelligent Routing: Dynamically send feedback to Notion, Slack, or Trello based on sentiment score.
- Task Creation & Notification: Generate actionable items in Trello and notify teams via Slack.
- Centralized Knowledge Base: Store feedback systematically in Notion for easy access and analysis.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and select the specific form you want to monitor.
- Set Up Google Cloud Natural Language: Authenticate your Google Cloud credentials and configure the node to analyze the relevant text field from your Typeform submission (e.g., 'Any suggestions for us?').
- Define Sentiment Threshold: In the 'IF' node, set the sentiment score threshold (e.g., a score larger than 0.5) to differentiate between positive and other feedback.
- Connect Notion: For positive feedback, configure the Notion node to add a new page to a designated database, populating fields with the user's name and feedback.
- Configure Slack Notification: After Notion integration (for positive feedback), set up the Slack node to send a notification to a specific channel with relevant details.
- Connect Trello: For feedback that doesn't meet the positive threshold, configure the Trello node to create a new card in a specified list, including sentiment score, feedback, and user name.
Apps Used
Workflow JSON
{
"id": "bde9f5c8-668f-42cd-bcfe-5cdab325b4a4",
"name": "Automate Feedback Analysis and Action with Typeform, Google NLP, and Productivity Tools",
"nodes": 18,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: bde9f5c8-668f...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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