Automate Sentiment Analysis of Feedback and Get Instant Alerts on Mattermost
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Effortlessly analyze customer feedback sentiment from Typeform submissions. This workflow automatically processes feedback using Google Cloud Natural Language and notifies your team on Mattermost with key sentiment scores and feedback details.
About This Workflow
This n8n workflow provides a powerful solution for understanding customer sentiment in real-time. It seamlessly integrates with Typeform to capture feedback, then leverages the advanced sentiment analysis capabilities of Google Cloud Natural Language to determine the emotional tone of the feedback. Based on the sentiment score, the workflow triggers a notification to your designated Mattermost channel, ensuring your team is immediately aware of customer feedback. This eliminates manual sentiment analysis, speeds up response times, and helps you proactively address customer concerns or capitalize on positive experiences.
Key Features
- Automated Feedback Ingestion: Connects directly to Typeform to pull in new feedback submissions automatically.
- Advanced Sentiment Analysis: Utilizes Google Cloud Natural Language to accurately score the sentiment (positive, negative, neutral) of your feedback.
- Real-time Mattermost Alerts: Sends instant notifications to your team's Mattermost channels with sentiment scores and the original feedback text.
- Conditional Notifications: Allows for flexible routing based on sentiment, ensuring relevant information reaches the right people.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and select the specific form you want to monitor for feedback.
- Set Up Google Cloud Natural Language: Authenticate with your Google Cloud account and ensure you have the Natural Language API enabled. Map the feedback field from your Typeform submission to the 'content' parameter.
- Define Sentiment Threshold (IF Node): Configure the 'IF' node to set a condition based on the sentiment score returned by the Google Cloud Natural Language node. For example, you might choose to only send a notification if the score is above a certain threshold.
- Connect Mattermost Notification: Authenticate your Mattermost account and specify the channel ID where you want to receive sentiment alerts. Customize the message to include the sentiment score and the original feedback content.
- Handle Different Sentiment Paths: Connect the 'true' output of the IF node to the Mattermost node for positive/negative feedback, and the 'false' output to a 'NoOp' node or another workflow branch if you only want to act on specific sentiment levels.
Apps Used
Workflow JSON
{
"id": "24c8e446-c6e6-451c-8c0d-3456b99245f0",
"name": "Automate Sentiment Analysis of Feedback and Get Instant Alerts on Mattermost",
"nodes": 17,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 24c8e446-c6e6...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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