Automate Feedback Sentiment Analysis and Real-time Alerts
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Instantly gauge the sentiment of your customer feedback and receive immediate notifications on Mattermost. This workflow automatically analyzes responses from Typeform using Google Cloud Natural Language and alerts your team to important feedback.
About This Workflow
This powerful n8n workflow streamlines your customer feedback loop by automating sentiment analysis and instant notifications. When new feedback is submitted through Typeform, it's processed by Google Cloud Natural Language to determine its sentiment score. Based on this score, the workflow can then trigger an alert directly to your Mattermost channel, ensuring your team is always in the loop about customer opinions. This proactive approach allows for faster responses to positive and negative feedback, improving customer satisfaction and operational efficiency.
Key Features
- Automated Sentiment Analysis: Leverages Google Cloud Natural Language to understand the emotional tone of feedback.
- Real-time Mattermost Alerts: Instantly notify your team on Mattermost for immediate action.
- Typeform Integration: Seamlessly captures feedback submitted through Typeform forms.
- Conditional Notifications: (Implicit in IF node) Ability to customize notification triggers based on sentiment score.
How To Use
- Typeform Trigger: Configure this node to connect to your Typeform account and select the specific form you want to monitor for new submissions.
- Google Cloud Natural Language: Set up your Google Cloud credentials and ensure the 'content' field is dynamically pulling the relevant feedback question from your Typeform submission (e.g., 'What did you think about the event?').
- IF Node: Define the conditions for sending a notification. In this example, it uses the sentiment score from the Google Cloud Natural Language node. You can adjust the comparison operators (e.g., greater than, less than, equal to) to suit your needs.
- Mattermost: Connect to your Mattermost instance using your API credentials. Customize the 'message' field to include sentiment score and the original feedback text. Specify the 'channelId' where you want to receive notifications.
- NoOp (Optional): This node acts as a placeholder for actions to take when the sentiment condition is not met. You can replace or remove it as needed.
Apps Used
Workflow JSON
{
"id": "a1fa58a8-0834-426d-81e4-9c7a2305d35f",
"name": "Automate Feedback Sentiment Analysis and Real-time Alerts",
"nodes": 29,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: a1fa58a8-0834...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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