Automate Freshdesk Ticket Creation with a Single Click
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Streamline your customer support by instantly creating a new open ticket in Freshdesk with a simple click. This workflow empowers your team to respond faster to customer inquiries.
About This Workflow
This n8n workflow offers a straightforward solution for initiating customer support actions. By manually triggering the automation, you can instantly generate a new, open ticket within your Freshdesk account. This eliminates manual entry and ensures that new inquiries are immediately logged and ready for your support team to address. The integration focuses on ease of use, allowing you to quickly capture customer requests and move them into your support workflow, enhancing responsiveness and customer satisfaction.
Key Features
- Manual Trigger for Immediate Action
- Seamless Freshdesk Ticket Creation
- Customizable Requester Information
- Ensures Open Ticket Status for Prioritization
How To Use
- Add a Manual Trigger: Drag and drop the 'Manual Trigger' node onto your n8n canvas.
- Configure Freshdesk Node: Add the 'Freshdesk' node to your workflow.
- Set Ticket Status: In the Freshdesk node's parameters, ensure the 'Status' is set to 'open'.
- Specify Requester: Under 'Requester', select 'email' and enter the email address of the requester in 'Requester Identification Value'.
- Connect Nodes: Draw a connection from the 'Manual Trigger' node to the 'Freshdesk' node.
- Add Credentials: In the Freshdesk node, set up your Freshdesk API credentials.
- Execute Workflow: Click the 'Execute' button on the Manual Trigger node to create a new open ticket in Freshdesk.
Apps Used
Workflow JSON
{
"id": "71ac04cf-71de-413a-99f4-8d843aa0914c",
"name": "Automate Freshdesk Ticket Creation with a Single Click",
"nodes": 22,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 71ac04cf-71de...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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