Automate Linear Ticket Routing with AI
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Effortlessly categorize and route your Linear tickets using AI. This workflow automatically assigns tickets to the correct team based on their content, ensuring faster resolution and better organization.
About This Workflow
This n8n workflow revolutionizes how you manage your Linear tickets. It's designed to automatically process new issues created in your Linear account, intelligently determining the appropriate team for each ticket. Leveraging AI, it analyzes the ticket's description and existing labels to ensure accurate routing. This eliminates manual triage, reduces response times, and keeps your teams focused on what they do best. The workflow is highly customizable, allowing you to define your teams, their responsibilities, and specific routing rules to perfectly match your operational needs.
Key Features
- AI-Powered Ticket Classification: Automatically determines the correct team for new Linear issues based on content analysis.
- Customizable Team Definitions: Easily map your internal teams and their areas of responsibility within the workflow.
- Smart Routing Logic: Utilizes ticket descriptions and labels to ensure accurate and efficient ticket assignment.
- Seamless Linear Integration: Connects directly to your Linear account for automated updates and issue management.
How To Use
- Connect Linear: Authenticate with your Linear account using OAuth2 credentials.
- Define Teams and Responsibilities: In the 'Set me up' node, customize the
teamsvariable. Use the format[Teamname][Description/Areas of responsibility]. Ensure team names exactly match those in your Linear setup. - Configure Trigger: Adjust the
Linear Triggernode to monitor your desired Linear team and resources. - Customize Filtering: Modify the conditions in the 'Only tickets that need to be classified' node to match your specific criteria for ticket classification (e.g., specific labels, description content).
- Set Slack Channel: Update the
slackChannelvariable in the 'Set me up' node to your preferred Slack channel for notifications. - Review and Activate: Test the workflow and activate it to begin automated ticket routing.
Apps Used
Workflow JSON
{
"id": "0d3989b2-41f1-4f54-aa0a-91edc4409a01",
"name": "Automate Linear Ticket Routing with AI",
"nodes": 11,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 0d3989b2-41f1...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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