Automate Negative Feedback Alerts with Typeform and Mattermost
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This workflow automatically analyzes incoming Typeform feedback for negative sentiment and instantly alerts your team in Mattermost. Streamline your customer support and address issues proactively.
About This Workflow
This n8n workflow is designed to give your team real-time insights into customer feedback. It begins by capturing submissions from a Typeform survey. Once received, the feedback text is sent to AWS Comprehend for sentiment analysis. If the sentiment is detected as negative, an automated message is immediately posted to a designated Mattermost channel. This includes the negative sentiment score and the verbatim feedback, ensuring your team is quickly aware of critical issues and can respond promptly. The workflow also includes a 'NoOp' node for potential future expansions or simple termination points, making it a flexible solution for managing customer sentiment.
Key Features
- Real-time Feedback Analysis: Instantly process and understand the sentiment of customer responses.
- Proactive Issue Detection: Automatically flag negative feedback for immediate attention.
- Seamless Team Collaboration: Send targeted alerts directly to your Mattermost channels.
- Customizable Alerts: Configure messages to include specific feedback details and sentiment scores.
- Flexible Integration: Leverages powerful tools like Typeform and AWS Comprehend.
How To Use
- Typeform Trigger: Connect your Typeform account and specify the
formIdfor the survey you want to monitor. - AWS Comprehend: Configure your AWS credentials and set the
operationtodetectSentiment. Ensure thetextparameter dynamically pulls the relevant feedback question from your Typeform submission. - IF Node: Set the condition to check if the
Sentimentoutput from AWS Comprehend is equal toNEGATIVE. - Mattermost: Connect your Mattermost account. In the
messageparameter, use expressions to dynamically insert the negative sentiment score and the verbatim feedback from Typeform. Specify your desiredchannelIdfor alerts.
Apps Used
Workflow JSON
{
"id": "9ed0eb8e-27d9-4fac-9cac-209ba4cc13a3",
"name": "Automate Negative Feedback Alerts with Typeform and Mattermost",
"nodes": 9,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 9ed0eb8e-27d9...
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