Automate Problem Reporting & Notification with Typeform, Google Sheets, and n8n
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Seamlessly capture user-reported problems via Typeform, log them in Google Sheets, and receive instant Slack and email notifications for critical issues. This workflow automates your feedback loop for faster response times.
About This Workflow
This n8n workflow revolutionizes how you handle user-reported problems. It begins by triggering on new submissions from a Typeform form, capturing valuable feedback. This data is then intelligently stored in a designated Google Sheet for easy record-keeping. Crucially, the workflow analyzes the severity of the reported problem. If the severity exceeds a predefined threshold (greater than 7), it automatically dispatches alerts to both Slack and via email. This ensures that high-priority issues are immediately brought to the attention of the relevant teams, enabling prompt action and improved customer satisfaction.
Key Features
- Typeform Integration: Effortlessly collect problem reports and feedback directly from your users.
- Google Sheets Logging: Maintain a structured and accessible database of all reported issues.
- Conditional Notifications: Automatically send alerts only for high-severity problems, reducing notification fatigue.
- Multi-Channel Alerts: Receive critical issue notifications via both Slack and email for comprehensive awareness.
- Customizable Data Mapping: Easily map form fields to your Google Sheet and notification content.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and specify the
formIdfor your problem reporting form. - Set Up Google Sheets Node: Authenticate your Google account, select the target
sheetIdandrange(e.g.,Problems!A:D) where you want to append the reported problems. - Define IF Condition: Configure the
IFnode to check the 'Severity' field from the Typeform submission. Set theoperationto 'larger' and thevalue2to '7' (or your desired threshold). - Configure Slack Notification: Authenticate your Slack account, specify the
channel(e.g., 'problems'), and customize thetextto include relevant data from the report. - Configure Send Email Node: Set up your SMTP credentials, define the recipient email address (
toEmail), sender email (fromEmail), and craft a compellingsubjectandtextfor the email notification, incorporating data from the report.
Apps Used
Workflow JSON
{
"id": "1c802ba4-ff1e-4199-8271-9896e05a62ed",
"name": "Automate Problem Reporting & Notification with Typeform, Google Sheets, and n8n",
"nodes": 16,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1c802ba4-ff1e...
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