Automate Problem Reporting & Resolution with Typeform and n8n
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Streamline your customer feedback process by automatically capturing user-reported problems from Typeform. This workflow logs submissions to Google Sheets and triggers immediate notifications via Slack and email for critical issues.
About This Workflow
This n8n workflow provides an elegant solution for managing user-reported issues. It begins by capturing form submissions from Typeform. These submissions are then intelligently logged into a Google Sheet for historical tracking. Crucially, the workflow includes a conditional logic step to assess the severity of reported problems. If a problem's severity exceeds a predefined threshold (7), it triggers immediate alerts to your team. These alerts are delivered concurrently via Slack for quick visibility and email for detailed record-keeping, ensuring no critical feedback goes unnoticed and enabling swift resolution.
Key Features
- Seamless Typeform Integration: Automatically capture all user-submitted feedback from your Typeform forms.
- Centralized Data Logging: Store all reported problems in a Google Sheet for easy access and analysis.
- Intelligent Routing & Prioritization: Automatically identify and flag high-severity issues for immediate attention.
- Instant Team Notifications: Receive real-time alerts on Slack and via email for critical problems.
- Customizable Alerts: Tailor email content and Slack messages to include all relevant problem details.
How To Use
- Set up Typeform Trigger: Connect your Typeform account and specify the
formIdfor the form used to collect problems. - Configure Google Sheets Node: Provide your Google Sheets API credentials, the
sheetIdof your spreadsheet, and set theoperationto 'append'. Define therangewhere problem data will be stored (e.g., 'Problems!A:D'). - Implement IF Node for Logic: Define the condition to evaluate the
Severityfield from your Typeform submission. For example,{{$node["Google Sheets"].data["Severity"]}}'larger' than7. - Configure Slack Node: Connect your Slack account and specify the
channel(e.g., 'problems') to send notifications. Customize thetextfield to include relevant data from the form submission (e.g., Name, Email, Problem, Severity). - Set up Send Email Node: Configure your SMTP credentials and set the recipient (
toEmail) and sender (fromEmail) addresses. Populate thetextandsubjectfields with dynamic data from the form submission to provide comprehensive email alerts.
Apps Used
Workflow JSON
{
"id": "665d0396-502d-48a4-9024-bd6a55625ab1",
"name": "Automate Problem Reporting & Resolution with Typeform and n8n",
"nodes": 27,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 665d0396-502d...
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