Automate Sentiment Analysis and Alerts for Event Feedback
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This workflow automatically analyzes event feedback submitted via Typeform using AWS Comprehend. It then sends critical negative feedback alerts to Mattermost for immediate attention.
About This Workflow
Streamline your event feedback process with this powerful automation. This workflow seamlessly integrates Typeform and AWS Comprehend to perform sentiment analysis on your survey responses. When negative feedback is detected, it instantly triggers an alert in Mattermost, ensuring your team is immediately aware of critical customer sentiment. This proactive approach allows for swift follow-up and improvement, enhancing your event management and customer satisfaction.
Key Features
- Real-time Sentiment Analysis: Automatically gauges the emotional tone of feedback using AWS Comprehend.
- Conditional Alerting: Only sends notifications for negative feedback, reducing notification fatigue.
- Seamless Integration: Connects Typeform for feedback collection and Mattermost for immediate alerts.
- Customizable Notifications: Tailor alert messages to include specific feedback details and sentiment scores.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and specify the
formIdfor your event feedback form. - Set up AWS Comprehend: Provide your AWS credentials and ensure you have access to the Comprehend service.
- Configure AWS Comprehend Node: Set the
operationtodetectSentimentand map the relevant text field from your Typeform response (e.g.,What did you think about the event?). - Set up IF Condition: Configure the
IFnode to check if the detectedSentimentisNEGATIVE. - Configure Mattermost Node: Connect your Mattermost account and specify the
channelIdwhere alerts should be sent. Customize themessageto include sentiment scores and feedback details using expressions like{{$json["SentimentScore"]["Negative"]}}and{{$node["Typeform Trigger"].json["What did you think about the event?"]}}.
Apps Used
Workflow JSON
{
"id": "2d8b7ad3-ee07-4a8d-b656-e770f7aa3123",
"name": "Automate Sentiment Analysis and Alerts for Event Feedback",
"nodes": 22,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 2d8b7ad3-ee07...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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