Automate Syncro Timer Entries from Webhook Events
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This workflow automatically logs timer entries into Syncro based on incoming webhook data. It checks Google Sheets for existing ticket matches, ensuring accurate time tracking and streamlining your service operations.
About This Workflow
This n8n workflow provides a powerful solution for automating time tracking within your Syncro MSP. It leverages incoming webhook events to capture call details and then intelligently searches your Google Sheets to find the corresponding ticket. If a ticket is found, the workflow proceeds to create a detailed timer entry in Syncro, including start/end times and relevant notes. This integration eliminates manual data entry, reduces errors, and ensures that all billable time is accurately recorded, significantly improving operational efficiency and profitability.
Key Features
- Real-time Webhook Integration: Captures event data instantly from external sources.
- Intelligent Google Sheets Lookup: Matches incoming data with existing tickets for accuracy.
- Automated Syncro Timer Creation: Generates precise timer entries with start, end, and notes.
- Configurable Syncro Base URL: Easily adapt to your specific Syncro subdomain.
- Conditional Logic: Ensures timer entries are only created when a matching ticket is found.
How To Use
- Configure the Webhook Node: Set up your desired webhook path (e.g., 'timersyncro') to receive incoming data.
- Set Environment Variables: Define your
syncro_baseurlin the 'EnvVariables' node. - Connect Google Sheets: Configure the 'Google Sheets' node with your
sheetIdand specify therangeandlookupColumn(e.g., 'Call') to find matching tickets using thecall_idfrom the webhook. - Define Conditional Logic: Use the 'ConfirmMatch' (IF) node to check if a ticket was found in Google Sheets.
- Add Timer to Syncro: If a match is found, the 'AddTimertoSyncro' node will construct and send a POST request to Syncro's API to create the timer entry, pulling data from the webhook and Google Sheets.
Apps Used
Workflow JSON
{
"id": "94d1c990-b7d9-47e9-88ec-2fda394de351",
"name": "Automate Syncro Timer Entries from Webhook Events",
"nodes": 29,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 94d1c990-b7d9...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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