Automate Customer Support with Telegram and Monday.com Integration
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Streamline your customer support by automatically creating tickets in Freshdesk and updating Monday.com based on incoming Telegram messages. This workflow ensures no customer query goes unnoticed.
About This Workflow
This n8n workflow acts as a powerful bridge between customer communication and internal task management. It starts by listening for messages on Telegram. Based on the content of these messages, specifically if they contain keywords like 'refund' or 'complaint', the workflow intelligently routes the query. For refund requests, it creates a new ticket in Freshdesk with the subject derived from the message and then sends an automated confirmation message back to the customer on Telegram. Simultaneously, it adds a new item to a designated board in Monday.com to track refund requests. For complaints, a similar process occurs, creating a ticket in Freshdesk with a 'complaint' tag and updating a different section of your Monday.com board, ensuring all customer interactions are logged and actionable.
Key Features
- Real-time Telegram Monitoring: Instantly capture customer inquiries sent via Telegram.
- Intelligent Query Routing: Automatically categorizes messages based on keywords like 'refund' or 'complaint'.
- Seamless Freshdesk Ticketing: Create and tag support tickets in Freshdesk for efficient issue resolution.
- Centralized Project Management: Automatically update Monday.com boards for enhanced visibility and tracking.
- Automated Customer Communication: Provide immediate acknowledgement to customers for their inquiries.
How To Use
- Set up Telegram Trigger: Connect your Telegram account to n8n and configure it to listen for incoming messages.
- Implement IF Node: Use the 'IF' node to check for specific keywords (e.g., 'refund') within the Telegram message text.
- Configure Freshdesk Nodes: Based on the IF node's condition, connect to your Freshdesk account. Create a new ticket with the message subject and appropriate tags (e.g., 'refund' or 'complaint').
- Set up Telegram Reply: Use a Telegram node to send an automated confirmation message back to the customer, acknowledging their request.
- Integrate with Monday.com: Connect your Monday.com account. Use separate 'Monday.com' nodes to create new items on designated boards (e.g., 'Refunds' or 'Complaints') with relevant details from the Telegram message and Freshdesk ticket.
Apps Used
Workflow JSON
{
"id": "7e2490f9-d6fc-4203-b17b-6c7a150cd791",
"name": "Automate Customer Support with Telegram and Monday.com Integration",
"nodes": 28,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 7e2490f9-d6fc...
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