Automate Ticket Triage and Issue Creation from Support Emails
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Streamline your support operations by automatically triaging incoming support emails using AI and creating actionable issues in Linear. This n8n workflow ensures no request goes unnoticed and is promptly prioritized.
About This Workflow
This n8n workflow revolutionizes support ticket management by automating the entire process from email receipt to issue creation. It leverages the power of AI to intelligently understand, categorize, and prioritize incoming support requests. By connecting your Gmail inbox to an AI model like OpenAI, it extracts key information, assigns relevant labels, determines priority, and generates concise summaries and descriptions. This structured data is then seamlessly pushed into Linear.app as new issues, ready for your team to address. Say goodbye to manual triaging and hello to efficient, AI-powered support.
Key Features
- Automated Email Monitoring: Continuously watches your designated support inbox for new messages.
- AI-Powered Triage: Utilizes OpenAI (GPT-4o-mini) to classify, prioritize, and summarize support requests.
- Structured Output: Parses AI responses into a defined schema for seamless integration.
- Duplicate Prevention: Ensures each support email is processed only once.
- Seamless Issue Creation: Automatically generates issues in Linear.app with all necessary details.
How To Use
- Configure Gmail Trigger: Connect your Gmail account and set up a filter to receive support emails.
- Set Up AI Triage: Configure the OpenAI Chat Model node with your API credentials and specify the desired model (e.g.,
gpt-4o-mini). - Define Output Schema: Use the Structured Output Parser node to define the desired JSON structure for AI output (labels, priority, summary, description).
- Prompt the AI: Craft a detailed system prompt in the 'Generate Issue From Support Request' node to guide the AI's classification, prioritization, and summarization.
- Connect to Linear.app: Integrate the Linear.app node to create issues using the data processed by the AI.
- Schedule and Test: Set the schedule trigger for hourly execution (or as needed) and test the workflow with sample support emails.
Apps Used
Workflow JSON
{
"id": "2ed7e35f-9b4b-4a5e-b347-3201ac5d06a9",
"name": "Automate Ticket Triage and Issue Creation from Support Emails",
"nodes": 15,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 2ed7e35f-9b4b...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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