Automate Vtiger CRM Support Ticket Alerts to Telegram
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Instantly notify your team on Telegram about new Vtiger CRM support tickets. This workflow automatically checks for open tickets every minute, delivers detailed alerts, and updates the ticket status in Vtiger to 'In Progress' to streamline your response process and prevent duplicate notifications.
About This Workflow
Empower your support team with instant Vtiger CRM ticket notifications directly in Telegram. This n8n workflow operates on a 1-minute schedule, diligently polling your Vtiger HelpDesk for the most recent 'Open' ticket. Upon discovery, it intelligently extracts crucial ticket details such as ID, title, status, priority, severity, category, and description. These details are then formatted into a comprehensive message and dispatched to a specified Telegram chat. Crucially, to ensure efficient workflow management and prevent redundant alerts, the workflow immediately updates the ticket's status in Vtiger CRM to 'In Progress', signaling that the ticket is being addressed.
Key Features
- Real-time Vtiger Ticket Monitoring: Automatically checks for new open tickets every minute, ensuring rapid detection.
- Detailed Telegram Notifications: Sends comprehensive alerts with all essential ticket information (ID, title, status, priority, description, etc.).
- Automatic Status Update: Updates ticket status in Vtiger CRM to 'In Progress' immediately after notification, preventing duplicate alerts and indicating team engagement.
- Conditional Processing: Only proceeds with notifications if an open ticket is found, avoiding unnecessary actions.
- Easy Customization: Easily adjust polling frequency, message content, and Vtiger query parameters to fit specific needs.
How To Use
- Install Vtiger CRM Node: Navigate to
Settings->Community Nodesand installn8n-nodes-vtiger-crm. - Configure Vtiger CRM Credentials: Set up your Vtiger CRM API credentials within n8n.
- Configure Telegram Credentials: Create a Telegram Bot and obtain its API token, then configure your Telegram API credentials in n8n.
- Set Telegram Chat ID: Replace the placeholder
chatIdin theSend a Ticket detail to Telegramnode with your desired Telegram chat ID. - Adjust Polling Interval (Optional): Modify the
Schedule Triggernode'sminutesIntervalif you require a different checking frequency. - Customize Vtiger Query (Optional): Refine the
VtigerCRM get Ticketsnode'squery_fieldto fetch specific types of tickets (e.g., by priority, department).
Apps Used
Workflow JSON
{
"id": "7c08183a-a4b4-4a36-a650-f5fc4025b0f4",
"name": "Automate Vtiger CRM Support Ticket Alerts to Telegram",
"nodes": 10,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 7c08183a-a4b4...
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