Automated Call Time Logging for SyncroMSP with Google Sheets
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Automate the creation of call timer entries in SyncroMSP. This workflow listens for incoming call data via webhook, looks up a matching ticket in Google Sheets, and logs the call duration and details directly to the relevant SyncroMSP ticket.
About This Workflow
This powerful n8n workflow streamlines your service operations by automating the crucial task of logging phone call times directly into SyncroMSP. It acts as a bridge between your call tracking system and your Professional Services Automation (PSA) platform. Upon receiving a call event webhook, the workflow intelligently queries a Google Sheet to identify the corresponding SyncroMSP ticket. If a match is found, it automatically creates a detailed timer entry in SyncroMSP, including start/end times and caller notes. This ensures accurate time tracking for billing, resource management, and customer service, all without manual intervention.
Key Features
- Automated Call Logging: Instantly create SyncroMSP timer entries from incoming call data.
- Dynamic Ticket Matching: Uses Google Sheets to efficiently map call IDs from external systems to SyncroMSP tickets.
- Customizable Call Notes: Generates clear, informative notes for each timer entry based on caller details.
- SyncroMSP API Integration: Directly interacts with the SyncroMSP API for seamless time entry creation.
- Conditional Processing: Only logs time if a matching SyncroMSP ticket is identified in your Google Sheet.
How To Use
- Configure the Webhook Trigger: Set up the
Webhooknode to listen on the specified path (/timersyncro). Configure your external call system (e.g., VoIP provider, call tracking software) to send POST requests to this webhook URL with call data (includingcall_id,date_started,date_ended,contact). - Define SyncroMSP Base URL: In the
EnvVariablesnode, update thesyncro_baseurlvalue to your specific SyncroMSP subdomain (e.g.,https://yoursubdomain.syncromsp.com). - Prepare Google Sheet: Create or specify a Google Sheet with at least two columns: "Call" (to store the
call_idfrom your webhook) and "Ticket" (to store the corresponding SyncroMSP ticket ID). - Configure Google Sheets Node: Provide the
sheetIdof your Google Sheet and ensure thelookupColumnis set to "Call". Authenticate with your Google API credentials. - Set SyncroMSP Credentials: In the
AddTimertoSyncronode, select or create your SyncroMSP API credentials. This typically involves using "HTTP Header Auth" with an API token from your SyncroMSP account. - Adjust User ID (Optional): Update the
user_idvalue in theAddTimertoSyncronode to the specific SyncroMSP user ID you want associated with the automatically created time entries.
Apps Used
Workflow JSON
{
"id": "a6dd0bbf-a0ab-451f-ad40-0909dbcfdb30",
"name": "Automated Call Time Logging for SyncroMSP with Google Sheets",
"nodes": 6,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: a6dd0bbf-a0ab...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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