Automated Contact Form Classification for Enhanced E-commerce Operations
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Streamline your customer communication with this n8n workflow. It automatically classifies incoming contact form submissions using AI, routing inquiries to the correct department and enriching your data for faster, more efficient responses. Boost your operational efficiency and customer satisfaction.
About This Workflow
This n8n workflow revolutionizes how e-commerce businesses handle customer inquiries. It starts by capturing basic contact information through a simple web form. Leveraging the power of AI, specifically a text classifier, each message is analyzed and categorized into predefined intents such as 'Request Quote,' 'Product Info,' 'General Problem,' or 'Order Inquiry.' This intelligent classification then triggers automated actions, including sending the inquiry to the appropriate departmental email address. For 'Quote' requests, it also logs the data into a Google Sheet, providing a clear audit trail and facilitating follow-up. This end-to-end automation ensures no customer query falls through the cracks and that your team can focus on what matters most: serving your customers.
Key Features
- AI-Powered Classification: Intelligently categorizes customer messages using advanced language models.
- Automated Routing: Directs inquiries to the correct department via email for swift action.
- Data Enrichment & Logging: Captures customer details and message content for analysis and record-keeping.
- Google Sheets Integration: Automatically logs 'Quote' requests for enhanced lead management.
- Customizable Form: Easily set up a basic contact form to capture essential user information.
How To Use
- Configure the Form Trigger: Set up your contact form with 'Name,' 'Email,' and 'Message' fields. Define the form title and description.
- Define AI Categories: In the 'Text Classifier' node, customize the categories to match your business needs (e.g., 'Support,' 'Sales,' 'Returns'). Ensure clear descriptions for each category.
- Set up AI Model: Connect your OpenAI API credentials to the 'OpenAI' node and select your preferred model (e.g.,
gpt-4o-mini). - Configure Email Notifications: For each relevant category defined in the 'Text Classifier,' create a corresponding 'Email Send' node. Map the sender, recipient, subject, and HTML content using the dynamic variables from the form submission and classification.
- Integrate with Google Sheets (Optional): For specific categories like 'Quote Requests,' configure the 'Google Sheets' node. Map the required columns (e.g., 'DATA', 'NOME', 'EMAIL', 'CATEGORIA', 'RICHIESTA') with the corresponding data from previous nodes.
- Connect the Nodes: Ensure the output of the 'Text Classifier' node correctly triggers the appropriate 'Email Send' and 'Google Sheets' nodes based on the classified category.
- Test and Deploy: Thoroughly test the workflow with various message types and deploy it to automate your contact form processing.
Apps Used
Workflow JSON
{
"id": "750ba57a-842e-4113-a0c7-2b4ef06d600a",
"name": "Automated Contact Form Classification for Enhanced E-commerce Operations",
"nodes": 27,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 750ba57a-842e...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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