Automated Customer Feedback Analysis and Storage
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Capture customer feedback via a form, analyze its sentiment using OpenAI, and store the results in Google Sheets.
About This Workflow
This workflow automates the process of collecting customer feedback and deriving insights from it. When a customer submits feedback through a form, the workflow sends the feedback to OpenAI for sentiment analysis. The original feedback, along with the sentiment classification, is then appended to a Google Sheet for further review and tracking.
Key Features
- Form Trigger: Easily collect customer feedback through a customizable web form.
- OpenAI Sentiment Analysis: Utilize OpenAI's powerful language models to automatically classify the sentiment of customer feedback (e.g., positive, negative, neutral).
- Google Sheets Integration: Seamlessly store all collected feedback and sentiment analysis results in a Google Sheet for easy access and analysis.
- Data Merging: Combines original feedback data with the sentiment analysis results before storing them.
How To Use
- Set up Google Sheets: Ensure you have a Google Sheet prepared with the necessary columns (Timestamp, Category, Customer Feedback, Customer Name, Customer contact, Entered by, Urgent?, Sentiment).
- Configure OpenAI Credentials: Connect your OpenAI account by providing your API key and organization ID.
- Customize Form: Define the fields for your customer feedback form, including text inputs, dropdowns, etc.
- Connect Google Sheets Node: Configure the
Add customer feedback to Google Sheetsnode with your Google Sheet's document ID and sheet name. - Run the Workflow: Once activated, customer submissions to the form will trigger the sentiment analysis and data storage process.
Apps Used
Workflow JSON
{
"id": "a9ad6994-a86e-48b3-91e8-3389d44323ac",
"name": "Automated Customer Feedback Analysis and Storage",
"nodes": 26,
"category": "Customer Service",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: a9ad6994-a86e...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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