Automated Incident Classification with AI
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Streamline your incident response by automatically classifying alerts. This workflow leverages AI to analyze incoming alerts from Google Sheets and assign relevant tags, improving efficiency and accuracy.
About This Workflow
The 'M4 - Incident Classifier' workflow automates the critical task of incident classification, freeing up valuable time for your operations team. It begins with a Schedule Trigger, ensuring timely processing of alerts. Incoming alerts are then fetched from Google Sheets, providing a centralized source of information. Next, a powerful GPT-based node analyzes the alert data to intelligently classify the incident. Finally, the classified data, along with formatted tags, is written back to Google Sheets, creating a comprehensive and organized record for faster resolution and analysis. This workflow is designed to enhance your incident management process through intelligent automation.
Key Features
- Scheduled Automation: Automatically runs at predefined intervals to keep your incident data up-to-date.
- Google Sheets Integration: Seamlessly reads alerts from and writes classifications back to Google Sheets.
- AI-Powered Classification: Utilizes GPT to intelligently categorize and tag incidents based on their content.
- Data Formatting: Ensures consistent and structured tag formatting for better analysis.
- Scalable Workflow: Designed to handle a growing volume of alerts.
How To Use
- Configure Schedule Trigger: Set the desired frequency for the workflow to run (e.g., every hour, daily).
- Set up Google Sheets - Read Alerts: Connect your Google account, select the spreadsheet and sheet containing your incident alerts, and specify the relevant columns.
- Configure Classify Incident (GPT): Integrate with your OpenAI API key. Define the prompt that instructs the GPT model on how to classify incidents based on the data received from Google Sheets. Specify the expected output format for classification.
- Configure ✏️ Format Tags: Define how you want to format the tags generated by the GPT model. This might involve adding prefixes, suffixes, or standardizing capitalization.
- Set up Google Sheets - Write Classifications: Connect your Google account again, select the same or a different spreadsheet/sheet, and map the classified incident data and formatted tags to the appropriate columns for output.
Apps Used
Workflow JSON
{
"id": "b778ad25-176a-4a87-a1d0-cbb7047f94bb",
"name": "Automated Incident Classification with AI",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: b778ad25-176a...
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