Automated Incident Reporting and Triage
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Effortlessly capture user feedback or bug reports via Typeform, log them in Google Sheets, and automatically triage critical issues. This workflow ensures no problem goes unnoticed, triggering immediate team alerts for high-severity incidents.
About This Workflow
Streamline your incident and feedback management with this powerful n8n workflow. It begins by capturing user-reported problems through a Typeform submission. Each submission is meticulously recorded in a Google Sheet for comprehensive tracking and historical data. Crucially, the workflow incorporates intelligent conditional logic to automatically triage incoming issues. If a reported problem meets a predefined severity threshold, a real-time alert is dispatched to your team via Slack. Simultaneously, or as an alternative path, detailed problem reports are sent via email, ensuring stakeholders are informed. This automation drastically reduces manual effort, improves response times, and centralizes your incident reporting process.
Key Features
- Seamless Typeform integration for capturing user feedback.
- Automated logging of all submissions into Google Sheets.
- Intelligent conditional logic for problem severity triaging.
- Instant Slack notifications for high-priority incidents.
- Automated email alerts with detailed problem reports.
How To Use
- Typeform Trigger: Configure the 'Typeform Trigger' node with your Typeform API credentials and specify the
formIdof your problem/feedback submission form. - Google Sheets: Set up the 'Google Sheets' node with your Google API credentials, provide the
sheetIdwhere you want to log the data, and define therange(e.g.,Problems!A:D) for data appending. - IF Node: In the 'IF' node, adjust the
value1expression to match the field containing severity data from your Google Sheet (e.g.,= {{ $node["Google Sheets"].data["Severity"] }}) and set your desiredvalue2(e.g.,7) for the severity threshold. - Slack: Connect the 'Slack' node to the 'True' branch of the 'IF' node (or the branch for high severity). Configure your Slack API credentials, specify the
channel(e.g.,problems), and customize thetextfield to include relevant problem details using expressions. - Send Email: Connect the 'Send Email' node to the 'False' branch of the 'IF' node (or the branch for general notifications). Set up your SMTP credentials, define
fromEmailandtoEmail, customize thesubject, and populate thetextfield with problem specifics using expressions.
Apps Used
Workflow JSON
{
"id": "59c8d0c9-6dd6-41c0-a838-396ce7cf7b4d",
"name": "Automated Incident Reporting and Triage",
"nodes": 18,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 59c8d0c9-6dd6...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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