Automated Negative Feedback Alerts with Typeform, AWS Comprehend, and Mattermost
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Instantly get alerted about negative customer feedback submitted through Typeform. This workflow automatically analyzes sentiment using AWS Comprehend and notifies your team via Mattermost, enabling swift action and issue resolution.
About This Workflow
This workflow streamlines the process of managing customer feedback by proactively identifying and escalating negative sentiment. It starts by capturing responses from a Typeform survey. Each response is then sent to AWS Comprehend for sentiment analysis. Based on the analysis, if the feedback is detected as negative, a detailed notification is sent to a designated Mattermost channel. This ensures that critical feedback is immediately visible to the relevant team members, allowing for prompt follow-up and improved customer satisfaction. For neutral or positive feedback, the workflow proceeds to a No-Op node, preventing unnecessary notifications and keeping your communication channels focused.
Key Features
- Real-time sentiment analysis of survey responses.
- Automated alerts for negative feedback via Mattermost.
- Customizable feedback notifications including score and verbatim comments.
- Seamless integration with Typeform and AWS Comprehend.
- Efficiently routes important feedback for immediate attention.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and select the specific form to monitor for submissions.
- Set up AWS Comprehend: Provide your AWS credentials and select the 'detectSentiment' operation.
- Define Sentiment Threshold (IF Node): Set the condition to trigger actions when sentiment is detected as 'NEGATIVE'.
- Configure Mattermost Alert: Integrate your Mattermost account and specify the channel ID where alerts should be sent. Customize the message to include the sentiment score and the feedback content from Typeform.
- Handle Other Sentiments (NoOp Node): Connect the 'No' output of the IF node to a No-Op node to simply end the workflow for non-negative feedback.
Apps Used
Workflow JSON
{
"id": "967311b9-d0d6-481d-b5fa-57f155b0248c",
"name": "Automated Negative Feedback Alerts with Typeform, AWS Comprehend, and Mattermost",
"nodes": 7,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 967311b9-d0d6...
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