Automated WhatsApp Booking & Sales Bot Module
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This n8n workflow automates the entire booking process directly via WhatsApp, enabling businesses to effortlessly schedule appointments or services. It integrates seamlessly with a PostgreSQL database to manage work schedules, customer details, and bot states, streamlining your sales and customer service operations.
About This Workflow
This comprehensive n8n module transforms your WhatsApp channel into a powerful, automated booking and sales assistant. Designed to handle the full lifecycle of a booking, it intelligently interacts with users, guides them through selecting available dates and times, and confirms appointments. Leveraging PostgreSQL, the workflow dynamically fetches and updates critical information like business hours, available days, and individual booking details, ensuring real-time accuracy. By maintaining bot status within the database, it provides a persistent and smooth conversational experience. This module is ideal for any business looking to enhance customer engagement and optimize their booking management without manual intervention.
Key Features
- WhatsApp-Powered Booking: Engage customers directly on WhatsApp for a familiar and convenient booking experience.
- Robust Database Integration: Utilizes PostgreSQL to store and retrieve booking data, work schedules, and bot conversational states.
- Dynamic Availability Management: Automatically fetches and validates available work days and hours from your database.
- Intelligent Conversational Flow: Guides users through the booking process with conditional logic and command recognition.
- Automated Status Updates: Manages and updates the bot's conversational status to ensure a seamless user journey.
How To Use
- WhatsApp Integration: Configure your
WhatsApp Triggernode andWhatsAppsend nodes (Starts,Main Menu,Request Date) with your respective WhatsApp API credentials. - PostgreSQL Connection: Set up credentials for all PostgreSQL nodes (e.g.,
Update Name,Get Work Hours,Add Book) to connect to your database. Ensure your database tables are structured to store booking data, work schedules, and bot state as expected by the workflow. - Define Business Logic: Customize the
Is Date correct?andFirst Question?If nodes, as well as theCommandsandDefine FlowSwitch nodes, to align with your specific booking rules and conversational paths. - Tailor Messages: Adjust the content within the
WhatsAppsend nodes to reflect your brand's voice and provide clear instructions to users. - Data Initialization: Ensure your PostgreSQL database contains initial data for work days and hours as queried by the respective
Get Work DaysandGet Work Hoursnodes for accurate availability checks.
Apps Used
Workflow JSON
{
"id": "a58a296f-4506-4767-819d-55a0f0ccac82",
"name": "Automated WhatsApp Booking & Sales Bot Module",
"nodes": 12,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: a58a296f-4506...
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