Enhance Bitrix24 with an AI-Powered Open Channel Chatbot
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Leverage the power of AI within Bitrix24's Open Channels. This workflow integrates a RAG (Retrieval-Augmented Generation) chatbot, enabling intelligent responses and seamless customer engagement directly within your CRM.
About This Workflow
This n8n workflow provides a robust foundation for building an AI-powered chatbot integrated with Bitrix24's Open Channels. By utilizing a RAG approach, the chatbot can access and synthesize information from a specified 'Shared drive' folder to provide contextually relevant and accurate answers to customer inquiries. The workflow begins by capturing incoming messages via a Bitrix24 webhook, securely handling authentication credentials, and then intelligently routing different event types such as new messages, user joins, app installations, or bot deletions. This allows for a dynamic and responsive customer service experience, automating responses and freeing up your team for more complex tasks. Imagine real-time support, personalized interactions, and an always-on customer service agent, all powered by AI and integrated directly into your existing Bitrix24 ecosystem.
Key Features
- AI-Powered Responses: Utilizes RAG to generate intelligent and context-aware answers.
- Seamless Bitrix24 Integration: Connects directly with Bitrix24 Open Channels for real-time customer interaction.
- Flexible Event Handling: Processes various events like new messages, user joins, and app installations.
- Secure Credential Management: Safely stores and utilizes Bitrix24 API authentication details.
- Customizable Knowledge Base: Easily configure a shared drive for your chatbot's information source.
How To Use
- Set up the Webhook: Configure the 'Bitrix24 Handler' node with your Bitrix24 Open Channel webhook URL.
- Configure Credentials: Populate the 'Credentials' node with your Bitrix24
CLIENT_ID,CLIENT_SECRET, and ensureapplication_tokenandaccess_tokenare correctly mapped from the webhook payload. - Define Storage: In the 'Credentials' node, specify the
storageName(e.g., 'Shared drive') andfolderName(e.g., 'Open line chat bot documents') where your chatbot's knowledge base resides. - Validate Token: The 'Validate Token' node performs a basic check on the incoming authentication details.
- Route Events: Configure the 'Route Event' node to define actions for different Bitrix24 Open Channel events (e.g.,
ONIMBOTMESSAGEADD,ONIMBOTJOINCHAT). - Implement AI Logic: Add subsequent nodes to process the routed events, query your knowledge base (e.g., using File nodes or custom scripts), and generate AI-driven responses using your preferred LLM integration.
Apps Used
Workflow JSON
{
"id": "a74dc057-476e-495c-83b9-186c1bf594ae",
"name": "Enhance Bitrix24 with an AI-Powered Open Channel Chatbot",
"nodes": 21,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: a74dc057-476e...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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