Automated Client Responder for Instagram & Telegram
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Streamline customer interactions on Instagram and Telegram with this automated AI responder. It intelligently extracts product inquiries, checks inventory in your Google Sheets, and crafts personalized, helpful responses, boosting customer satisfaction and operational efficiency.
About This Workflow
The Client Responder IG/TG workflow is designed to revolutionize how businesses handle customer inquiries across popular messaging platforms. By leveraging the power of OpenAI's advanced language models and seamless integration with your product inventory via Google Sheets, this solution ensures no customer query goes unanswered or inadequately addressed. It begins by receiving incoming messages, then uses AI to parse specific product details like brand, model, size, and color. This extracted data is then used to query your product database. Finally, another AI engine crafts a friendly, informative response based on product availability and details, which is then sent back to the customer. This automation frees up valuable human resources and enhances the customer experience.
Key Features
- AI-Powered Inquiry Parsing: Intelligently extracts key product details (brand, model, size, color) from customer messages.
- Real-Time Inventory Check: Connects to your Google Sheets to verify product availability and details.
- Personalized AI Responses: Generates friendly, informative, and context-aware responses about stock, pricing, and alternatives.
- Multi-Platform Ready: Designed to handle incoming requests from Instagram and Telegram via webhook.
- Flexible Configuration: Easily adaptable to different product databases and response styles.
How To Use
- Setup Webhook: Configure the "Receive Request" node with your desired endpoint for Instagram and Telegram notifications.
- Configure OpenAI Credentials: Ensure your OpenAI API credentials are correctly set up in n8n.
- Integrate Product Database: Connect the "Product Database" node to your Google Sheet containing inventory data, specifying the correct Document ID and Sheet Name.
- Define AI Prompts: Customize the system messages within the "Parse Request AI" and "AI Manager" nodes to tailor the AI's understanding and response generation to your specific business needs and product catalog.
- Map Data Fields: Adjust the "Extract Data" and "Filter Products" nodes if your Google Sheet column names differ from 'Brand', 'Model', 'Size', and 'Color'.
- Test and Activate: Thoroughly test the workflow with various customer inquiries and activate it to start automating your client responses.
Apps Used
Workflow JSON
{
"id": "0a737327-fc4c-40c5-819a-49ecc7b2ab08",
"name": "Automated Client Responder for Instagram & Telegram",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 0a737327-fc4c...
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