Supercharge Your IT Support with the Confluence Knowledge Base Tool
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Automate IT support inquiries by instantly searching your Confluence knowledge base. This tool refines user queries and retrieves relevant article titles, links, and summaries to provide accurate and efficient responses.
About This Workflow
This n8n workflow empowers your IT support by connecting directly to your Confluence knowledge base. It leverages AI to intelligently transform user queries into search terms, then queries Confluence via its API to find the most relevant documentation. The workflow extracts key information like article titles, direct links, and concise content summaries, preparing them to be fed back into a parent workflow for a final, informed response. This significantly reduces manual search time and ensures users receive precise answers quickly, improving overall IT support efficiency and user satisfaction.
Key Features
- AI-Powered Query Transformation: Uses GPT-4 to intelligently rephrase user requests into optimal search queries.
- Seamless Confluence Integration: Connects directly to your Confluence instance to search for information.
- Rich Result Extraction: Pulls article titles, URLs, and content excerpts for comprehensive answers.
- Customizable Search Logic: Adaptable to various knowledge base structures and search endpoints.
- Automated Response Preparation: Formats results for easy integration into LLM-based final responses.
How To Use
- Trigger Setup: Configure the 'Execute Workflow Trigger' node to receive input from your main workflow (e.g., an AI Agent).
- Confluence API Configuration: Replace placeholder credentials with your Confluence API key and ensure the URL is correct for your instance.
- Query Parameter Customization: If needed, adjust the 'cql' query parameter in the 'Query Confluence' node to refine your search strategy beyond simple text matching.
- Response Formatting: Modify the 'assignments' in the 'Return Tool Response' node to structure the output (Title, Link, Content) as required by your subsequent workflow steps.
- Integration Testing: Test the workflow with sample queries to verify accurate data retrieval and formatting.
Apps Used
Workflow JSON
{
"id": "538a37ed-76bb-45c8-9a46-f07179a6e3ed",
"name": "Supercharge Your IT Support with the Confluence Knowledge Base Tool",
"nodes": 19,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 538a37ed-76bb...
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